Quality Assurance Technician 1 (3rd Shift)

• Exhibit safe, efficient and proper operation of the following technical lab testing tools: oxygen analyzer, agtron, refractometer, ro-tap, scales, and various brewing equipment.
• Understand quality control and routine testing processes for lab testing tools.
• Read and understand product specification sheets.
• Assist with the periodic sampling process, according to the sample retention program, by pulling product samples in process from the production floor.
• Evaluate coffee and tea samples according to desired specifications including sensory analysis. This will at times include sending samples to external third parties for evaluation.
• Understand to identify non-conforming and out of spec issues. Understand the Product/Equipment Hold policy and the investigation methods available to research root causes.
• Assist in preparing special samples for the sales, marketing, customers, and other departments as required.
• Understand how to document and file proper paperwork.
• Properly follow the hold and release program and enter holds into designated spreadsheet.
• Assist to monitor policy and procedure adherence of various plant departments.
• Understand and assist in the Co-manufacturer sampling process, Certificate of Analysis documentation, magnet inspection, and SQF related activities.
• Gain understanding and assist in green coffee and tea sampling activities as needed.
• Exhibit adherence to all Safety & Food Safety Requirements as well as all Royal Cup rules and policies.
• Strive for work to be completed accurately and in a timely manner.
• Always be mindful of and adhere to GMP's, Quality and Food Safety requirements.
• Adhere to all company policies and procedures and guidelines.
• All other duties as assigned., Royal Cup Coffee and Tea strives to be sustainably minded and a good corporate steward in all business endeavors. It is also what others expect of us - our employees, our customers and vendors, our local communities, and the coffee and tea industry we help represent. This mindset permeates the actions we take today for tomorrow.

The Quality Assurance Lab Technician I reports to the Quality Manager and will build on skills learned as a Quality Assurance Lab Tech and continue to strive for the highest of quality standards for all parts of the product cycle in a food grade manufacturing facility. The Quality Assurance Lab Technician I regularly works an 8 hour shift, with limited overtime as required by demand. The ideal candidate will be experienced in food manufacturing, have solid understanding of all Safety & Food Safety Requirements and be tenured in quality assurance controls/testing procedures. The candidate should be growth oriented and interested in assuming positions of greater responsibility as Quality Assurance Lab Technician II (QA2) as their skill proficiencies progress., * High School Diploma and/or equivalent (ie. GED)

• Basic Reading, Writing, Mathematical & Computer Skills:

• Ability to read, write and interpret specification sheets and other correspondence.
• Ability to perform simple mathematical calculations: add, subtract, multiply and divide.
• Ability to operate basic office equipment: telephone system, desktop computers, fax and copy machines.
• Beyond basic abilities with Microsoft Office Software, specifically with Word and Excel.
• Capabilities required to UPS or FedEx packages.

• Must have an exceptional customer service attitude (for both internal and external customers) and successfully exhibit flexibility to meet customer's needs.
• Must have the ability to work well in a team and also independently (at times with little to no supervision) with organization, good communication skills and a very strong work ethic.
• Maintain an exceptional attendance record.
• Ability to successfully complete the pre-employment process., * Prior experience in a food manufacturing environment, * Frequent sitting, standing, walking, reaching, climbing, grasping, typing, reading, talking and hearing.
• Occasional stooping, kneeling, crouching and crawling.
• Frequent lifting and or moving up to 50 pounds, at least to chest height from floor.
• Frequently working near production machinery and occasionally near hand jacks or forklifts.
• Frequently working in an environment with variable temperatures.

Tuition reimbursement, Paid parental leave, Parental leave, 401(k), Health insurance, Vision insurance, Dental insurance, Flexible spending account 8 hour shift, Overtime, Royal Cup Coffee offers a competitive compensation plan and a comprehensive benefits program. On top of being a part of a well-caffeinated team, the benefits program includes healthcare, dental, vision, 401(k), company-paid life and disability insurance, Flexible Spending Account plan, select tuition reimbursement, paid parental leave, remote work opportunities, paid holidays, and vacation time. We also provide ongoing training that is designed to provide maximum success for our employees.

Royal Cup, Inc. is the proven leader in sourcing, roasting, blending, and distributing high-quality coffees and fine teas since 1896 and is the chosen partner for restaurants, hotels, offices, and commuters across the country. We are a family-owned business rooted in a longstanding tradition of coffee roasting excellence that takes pride in our unparalleled dedication to customer care. We are a large, privately held national importer, roaster, and distributor of coffees, teas, and related products that have been in business for more than 125 years. Royal Cup, Inc. currently provides products, equipment, and service to restaurants, hotels, convenience stores, businesses, and individuals throughout the United States, and we are growing! At Royal Cup, Inc. having a customer-centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our customer-centric focus results in actions we live by that not only retain our current customer base but grow our presence with new, high-impact accounts across the country based on exceptional products and service. We believe serving our customers well, serves us well. We are results-oriented and strive to not only retain our current customer base but grow our presence with new, high-impact accounts across the country by offering exceptional products and service.