ERP Systems Engineer

POSITION: Full-Time ERP Systems Engineer (Staff Associate): Information Technology Services; Haverhill Campus; 37.5 hours per week; Non-Unit Professional Position., SUMMARY: The ERP Systems Engineer is responsible for supporting and maintaining the institution's enterprise resource planning environment built on Ellucian Banner. This position provides technical administration and operational support for Banner application servers, middleware platforms, and integration technologies that support institutional systems.

The engineer will manage and support Banner infrastructure components including Oracle Database, Apache Tomcat, Jenkins, Oracle REST Data Services (ORDS), and Oracle APEX. The role also supports system integrations using Ellucian Ethos, custom APIs and the Ellucian Integration Platform (ILP).

This position works closely with infrastructure engineers, system integrations and application teams and third party vendors to ensure the reliability, security, and performance of enterprise systems used across the institution.

RESPONSIBILITIES:

The responsibilities include, but are not limited to the following:

• Collaborate with vendors to support and maintain application environments for Ellucian Banner including application servers and supporting services. Support monitoring and lifecycle management using Ellucian Solution Manager (ESM).
• Monitor and coordinate with vendors on Banner system upgrades, patches.
• Manage, document and support Ellucian Banner Environment.
• Troubleshoot system performance and application issues across Banner services, including 3rd party integration issues.
• Implement, test and document backup and recovery strategies for the Oracle database and other Banner related environment, working with network operations team.
• Install, configure, and maintain middleware supporting Banner and related systems.
• Administer and support Java application servers including Apache Tomcat and Jenkins.
• Configure and support web services infrastructure using Oracle REST Data Services (ORDS).
• Configure and support Oracle APEX infrastructure.
• Monitor performance and troubleshoot connectivity between application servers, databases, and integration services.
• Support enterprise integrations using Ellucian Ethos and Ellucian Integration Platform (ILP).
• Troubleshoot and support API-based integrations between Banner and institutional systems.
• Assist with integrations between Banner and learning management systems.
• Support event-based and REST API integrations within the Banner ecosystem.
• Administer and maintain Banner infrastructure running on Red Hat Enterprise Linux.
• Manage application services, system performance, and operating system updates.
• Develop scripts and automation to improve system reliability and operational efficiency.
• Monitor logs and system health across application and middleware services.
• Work closely with vendor DBAs supporting the Banner environment on Oracle Database.
• Assist with application connectivity, performance troubleshooting, and SQL analysis related to Banner systems.
• Support database-related configuration for middleware and integration platforms.
• Maintain system documentation, configuration records, and integration diagrams.
• Use source control systems to manage configuration changes and scripts.
• Participate in system maintenance windows, upgrades, and troubleshooting activities.

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent professional experience.
• Experience supporting systems that use Oracle Database.
• Strong Linux administration skills with experience in Red Hat Enterprise Linux.
• Demonstrated ability to work independently as a self-starter and collaboratively within a technical team.
• Strong troubleshooting and analytical problem-solving skills.
• Strong attention to detail and ability to maintain accurate technical documentation.

PREFERRED QUALIFICATIONS:

• Experience working in a higher education technology environment.
• Experience supporting Ellucian Banner environments.
• Knowledge of API-based integrations and modern integration architectures.
• Experience working with Ellucian Ethos.
• Experience supporting LMS integrations with Banner.
• Familiarity with Banner configuration and customization tools such as PageBuilder.
• Experience using source control systems (Git or similar).
• Bilingual (Spanish/English)
• Experience working with and supporting a culturally diverse population

EQUIVALENCY STATEMENT: Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training, and experience required for the responsibilities of this position.

BACKGROUND CHECK: Candidates will be required to pass a CORI and SORI check as a condition of employment.

SALARY: Anticipated starting salary range is $90,000.00 - $105,000.00 annually with complete fringe benefit package including competitive health insurance, dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits. Official transcripts will be required at the time of hire.

THE COLLEGE: Northern Essex Community College (NECC) serves about 5,000 credit students each semester on two campuses located in the beautiful, historic Merrimack Valley region of northeast Massachusetts. Our suburban Haverhill campus sits on 106 acres near Kenoza Lake and features a Technology Center and an award-winning Student One-Stop Center. Our urban campus in Lawrence occupies a number of buildings in the heart of downtown. Most recently, we have constructed a new 44,000 square foot health technologies facility, the Dr. Ibrahim El-Hefni Allied Health & Technology Center. Both campuses are a short drive to Boston and to the beaches and state parks along the coast. The College has been building an organizational culture that values initiative and innovation, and seeks to identify and develop the strengths in students, faculty, staff, and programs in order to grow and improve. NECC is also committed to using evidence to guide planning and decision-making. These values are reflected in the use of Appreciative Inquiry for strategic planning and accreditation; in our investment in strengths-based, institution-wide professional development; and in our ten-year involvement as a Leader College in Achieving the Dream, a national network of community colleges dedicated to using data to close student achievement gaps. We are also committed to the recruitment and retention of a diverse workforce that reflects the communities we serve. With over 40% Hispanic students, NECC was the first federally recognized Hispanic Serving Institution (HSI) in New England. We seek leaders who are committed to the community college mission, actively engaged in promoting diversity, and prepared to use their unique strengths and innovation with the goal of student success.