IT Infrastructure & Systems Specialist

Semiconductor Support Services, Co.
Austin, United States of America
7 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English, Korean
Experience level
Intermediate
Compensation
$ 50K

Job location

Austin, United States of America

Tech stack

IEEE 802.1X
Microsoft Windows
Access Control List
Microsoft Active Directory
iOS
User Authentication
Backup Devices
BIOS
Databases
Dynamic Host Configuration Protocol
Desktop Computing
RAID
DNS
File Server
Firmware
Monitoring of Systems
Hyper-V
Networking Hardware
Microsoft SQL Server
Windows Server
Network Connections
Routing
Performance Tuning
Server Administration
Virtual Local Area Networks
Virtualization Technology
Wireless Networks
Computer Network Technologies
System Availability
Firewalls (Computer Science)
Information Technology
Performance Monitor
Data Management
Software Version Control
Server Operating Systems & Platforms

Job description

  • Manage WAN and Internet circuit activation, termination, changes, ISP escalations, and service-quality monitoring.
  • Support office and manufacturing-site wired and wireless networks, including switching, routing, VLANs, ACLs, wireless APs, SSIDs, and authentication methods such as PSK and 802.1X.
  • Troubleshoot network connectivity and performance issues, standardize network device configurations, manage firmware/IOS upgrades, and maintain configuration backups and spare equipment.
  1. Server, Virtualization, and Core Infrastructure
  • Install, expand, and replace physical servers and related hardware; perform firmware, BIOS, and management-controller updates.
  • Monitor RAID, storage, power redundancy, CPU/RAM capacity, and overall server health; respond to incidents and coordinate maintenance or parts replacement.
  • Administer Windows Server environments, including patching, hardening, service monitoring, event/log review, and permissions management.
  • Support Active Directory, DNS, DHCP, file services, Hyper-V hosts and clusters, virtualization storage, live migration, high availability, and performance monitoring.
  • Manage NAS/file server shared folders, access control lists, backup policies, backup-job monitoring, retention, and encryption practices.
  1. Computer Room / Physical IT Infrastructure
  • Support server-room infrastructure including racks, UPS, cooling, power distribution, environmental monitoring, and cabling organization.
  • Inspect UPS battery condition and coordinate replacement as needed; maintain rack organization, labeling standards, and power-redundancy checks.
  • Monitor temperature, humidity, leak detection, and smoke sensors, and organize or expand structured cabling as required.
  1. Database and Manufacturing Systems Support
  • Support Microsoft SQL Server administration tasks such as account/role management, backup and recovery review, performance tuning, patch checks, and version management.
  • Support MES-related operations in the manufacturing environment, including user access, master data, production orders, work instructions, reports, labels, interface issues, and traceability data such as LOT and serial-number records.
  • Coordinate system changes and operational support activities with headquarters or central IT teams where applicable.

Requirements

  • Strong overall understanding of IT infrastructure, including computers, networks, software, systems administration, and troubleshooting.
  • Ability to support both office and manufacturing-site IT environments in a hands-on manner.
  • Experience with Windows-based desktop and server administration.
  • Familiarity with network technologies such as switching, routing, VLANs, wireless, and firewall-related operations.
  • Experience with Active Directory, DNS, DHCP, file servers, backup operations, and general IT asset management.
  • Strong problem-solving skills, clear communication, and a practical, service-oriented work style.
  • Bilingual in English and Korean, * 3+ years of relevant experience in IT support, infrastructure, or systems administration.
  • Experience in a manufacturing, industrial, or semiconductor-related environment.
  • Experience with Hyper-V virtualization and physical server environments.
  • Exposure to endpoint security, firewall/IPS administration, and vulnerability response.
  • Familiarity with MES systems and manufacturing process support.
  • Experience working with overseas headquarters or centralized IT support teams.

Apply for this position