Senior Systems Engineer (MSP - Infrastructure & Escalations)

This is a keystone tier 3+ technical role at our company. We are a small, established Managed Services Provider (MSP) supporting nonprofit, public sector, and small-to-mid-size business clients. We are looking for a senior MSP engineer who has already spent years operating in a multi-client MSP environment and is ready to serve as the final escalation point for complex, high-impact technical issues.

This role is not internal IT and not a large enterprise environment. Success requires comfort juggling multiple client infrastructures, making judgment calls with incomplete information, and taking full ownership of outcomes.

What you'll do

Act as our senior technical authority

• Serve as the final escalation point for complex infrastructure, networking, and cloud issues across multiple client environments
• Provide technical leadership and guidance to other engineers
• Set and enforce technical standards, patterns, and best practices

Lead infrastructure and cloud projects

• Own delivery of server deployments, migrations, network configurations, and cloud implementations
• Plan and execute projects end-to-end, including scoping, sequencing, risk identification, and handoff
• Work directly with leadership and clients to align technical decisions with business needs

Own centralized and proactive services

• Oversee backup monitoring, patching, firmware updates, lifecycle planning, and automation
• Identify recurring issues and drive root-cause resolution through standardization or automation
• Improve reliability, security, and scalability across client environments

Partner closely with leadership

• Collaborate with the CEO, vCIO, Operations + Client Experience Manager
• Author and review Statements of Work (SOWs) and technical scopes
• Communicate clearly with non-technical stakeholders and decision-makers

What success looks like

• Client environments are stable, well-designed, and predictable
• Other engineers trust your judgment and escalation decisions
• Projects are delivered on time and within scope
• Recurring issues decline because underlying causes are addressed
• Leadership relies on you as a technical thought partner

• 2+ years of experience working in a Managed Services Provider (MSP) environment, supporting multiple client infrastructures
• Senior-level expertise in networking, systems administration, server infrastructure, and cloud platforms
• Proven experience leading infrastructure projects in an MSP context
• Demonstrated ability to act as an escalation-level engineer
• Strong written and verbal communication skills, including client-facing communication
• Ability to manage competing priorities across multiple client environments
• Experience working on-site with clients as well as remotely

Candidates without substantial MSP experience will not be considered for this role.

Preferred experience

• Experience with Autotask PSA and IT Glue (or comparable MSP tools)
• Experience authoring technical scopes of work or SOWs
• Familiarity with centralized / proactive services models
• Demonstrated success reducing recurring tickets through automation or standardization

Who thrives here

• Engineers who value ownership, accountability, and autonomy
• People who prefer solving root problems over constant firefighting
• Those comfortable in a fast-moving, sometimes ambiguous MSP environment
• Clear communicators who value collaboration and follow-through

If you're looking for a role where your technical judgment truly matters and where you can have a visible impact on clients and the company, we'd love to hear from you.

Job Type: Full-time, * Do you have 2+ years of experience working in a Managed Services Provider (MSP) environment?

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance