IT Support Engineer

• Interact with users to understand and document all IT issues.
• Install and maintain computer systems and peripherals in accordance with established standards and guidelines.
• Perform administrative duties, including asset tracking and management, IT inventory maintenance, processing purchase requisitions, managing shipping, and providing general support to team members.
• Assist with the planning and implementation of IT projects across multiple sites.
• Provide first-level IT support for business users Perform analysis, diagnostics, and resolution of user computer problems, and implement corrective solutions.
• Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software.
• Open service requests and manage warranty repairs with hardware vendors.
• Manage the new user request process, including configuration, setup, inventory, and testing of new user computers prior to delivery., * Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
• Reimage and deploy PCs as part of refresh or break/fix processes
• Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
• Support users with Office 365 applications and Windows OS issues
• Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
• Collaborate remotely with team members across other locations to resolve complex issues
• Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
• Ensure timely and professional communication with end users and team leads

• Strong experience supporting Windows desktop environments
• Proven hands-on experience with Office 365 at the deskside level
• Basic knowledge of device imaging, reimaging, and PC deployment best practices
• Excellent problem-solving and customer service skills

Nice to Have:

• Experience using ServiceNow or similar ticketing systems
• Familiarity with Windows Autopilot deployments
• Hands-and-feet network support (switch checks, console sessions)

Certifications:

• Certifications such as A+, MCP, or ITIL are a plus but not required

Why Work with Merge IT? We don't just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward.