IT Support Specialist

The IT Support Specialist provides comprehensive technical support to company employees, ensuring reliable operation of hardware, software, and network systems. This role serves as the primary point of contact for end-user technical issues onsite, while also delivering remote support to our global teams, to ensure uninterrupted productivity across the organization., Deliver advanced technical support and troubleshooting for end users at the Anaheim, CA facility of Legrand's Data, Power, and Control business division, as well as provide remote support for global sites and users

Leverage deep knowledge of enterprise IT infrastructure, network systems, and application environments, including Windows computers, OT systems, and IoT devices, to support manufacturing operations

Regularly communicate and collaborate with internal and external IT functional experts, manufacturing staff and business stakeholders to ensure correct and timely support is delivered

Manage cybersecurity vulnerabilities and partner with IT staff and business users on cybersecurity initiatives, to implement innovative solutions

Diagnose and resolve complex hardware and software technical issues

Maintain and repair computers and peripheral devices

Facilitate new employee setup, deployment, and onboarding

Maintain accurate inventory of IT equipment

Install and configure software on user machines to optimize system performance

Coordinate maintenance and repairs with third-party vendors

Purchase and provision IT supplies

Perform other duties as necessary or assigned

Bachelor's Degree in Computer Science, Information Systems, or equivalent work experience

ITIL 4 Foundation certification preferred

Experience: 3+ years of IT user support experience preferred; equivalent combinations of education and experience will be considered

Skills/Knowledge/Abilities:

Proven IT experience supporting end users and computer systems is required

Experience supporting Windows servers and network environments is preferred

Working understanding of TCP/IP, DNS, and DHCP network protocols is required

Familiarity with ITSM principles and best practices is required

Exercise professional interpersonal judgement and discretion to ensure productive relationships

Skilled at diagnosing and resolving complex technical problems

Demonstrated ability to learn quickly and adapt to new technologies

Professionally and effectively communicate and work in a cross cultural/functional matrix organization

Must be able to work independently and collaboratively within diverse cultures

Effective planning, organizational, time-management skills, and demonstrated ownership and accountability in a fast-paced, high-growth environment are required

Physical Requirements

Ability to lift, move and/or transport equipment weighing up to 25 pounds

Ability to install/remove equipment and/or related wiring underneath desks or other confined areas with limited space

Ability to engage in repetitive bending and/or twisting to assemble, assess, maintain or disassemble equipment and/or wiring

Ability to sit or stand for extended periods of time

About Legrand Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit ;br> About Legrand North and Central America Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company's incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us About Legrand's Data Center Power and Control Division The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand's Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future. The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development.