Enterprise IT Provisioning & IM Specialist

We are seeking a highly motivated Enterprise IT Provisioning & Identity Management Specialist to own Day-1 onboarding execution at scale in a high-volume hiring environment. This role ensures thousands of new employees and contractors are fully provisioned, secure, and productive on their first day, while serving as the final escalation point for complex onboarding and identity failures. The position emphasizes operational excellence, automation, documentation, and measurable outcomes., * Own Day-1 onboarding readiness and execution for high-volume hiring events, seasonal surges, and rapid growth initiatives.

• Ensure identity, access, licensing, and device provisioning are completed accurately and on time for all new hires.
• Act as the primary technical escalation authority for onboarding incidents impacting multiple users or critical business functions.
• Diagnose and resolve complex failures across identity, endpoint, licensing, and SaaS integrations under tight Day-1 SLAs.
• Engineer and maintain resilient, repeatable joiner workflows capable of supporting large onboarding cohorts with minimal manual intervention.
• Lead automation and reliability improvements using:

• Microsoft Entra ID (Azure AD)
• Microsoft Intune & Autopilot
• Microsoft 365 licensing services
• Team Dynamic / ITSM orchestration

• Develop and maintain detailed runbooks, SOPs, and failure-recovery playbooks for onboarding at scale.
• Partner with HR, Talent Acquisition, Security, and downstream IT teams to ensure onboarding data accuracy, cutoff adherence, and dependency alignment.
• Define, monitor, and report KPIs and SLAs including:

• Day-1 readiness rate
• Time-to-productivity
• Automation success rate
• Incident volume and root-cause trends

• Produce operational and executive reporting highlighting onboarding performance, risks, and continuous improvement opportunities.
• Ensure onboarding processes meet security, compliance, and audit requirements (SOX, GDPR, HIPAA).
• Support onboarding for mergers, acquisitions, divestitures, and rapid workforce expansions.

• 8+ years of experience in Identity & Access Management, Digital Workplace, End-User Computing, or IT Operations, with direct ownership of high-volume onboarding or access operations.
• Advanced technical expertise with:

• Microsoft Entra ID (Azure AD) - provisioning, Conditional Access, RBAC, PIM
• Microsoft Intune & Autopilot - large-scale device enrollment and compliance
• Microsoft 365 - licensing strategy and identity integration
• ITSM platforms - workflow orchestration and automation

• Strong background in incident management, root-cause analysis, and operational stabilization in fast-paced environments.
• Proven ability to design and maintain scalable documentation, runbooks, and operational playbooks.
• Experience defining and managing KPIs, SLAs, and onboarding dashboards for leadership visibility.
• Excellent cross-functional communication skills with the ability to operate calmly and decisively during Day-1 escalations.
• Own the end-to-end offboarding process, partnering with cross-functional teams to ensure timely license deprovisioning and hardware recovery in coordination with IT Procurement.

Education, Training and Experience:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Preferred certifications:

• ITIL® Foundation or higher
• Microsoft SC-300 (Identity and Access Administrator)
• Microsoft MS-102 (Microsoft 365 Administrator)
• CompTIA Security+
• Azure Administrator (AZ-104) or equivalent

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company's performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts. To learn more, visit: www.onedigital.com/careers OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals. OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, "protected characteristics"). A copy of the Federal EEO poster is linked here

No other company in our industry is supercharging the way they work and serve their clients like OneDigital. Fresh thinking has always been the core of OneDigital's vision and growth strategy. It's how we stand out in our industry, it's how we stay competitive and resilient in a changing world. Most importantly, our innovative approach is helping more people do their best work and live their best lives. Innovation fuels our employee experience by making it easier to do your best work anytime, anywhere and from any device. And our tech-based products for clients are a game changer in our industry. If you thrive on change and innovation, OneDigital is the career choice for you.