Senior Manager, Implementation

The Senior Technology Implementation Manager is a senior delivery leader responsible for driving the end-to-end implementation of technology modernization programs across the Americas (AMR) Ports & Terminals portfolio. This role is the regional anchor for all major technology deployments, ensuring that implementations are delivered on time, within budget, and to the highest quality standards - while aligning to the global DPW technology strategy and establishing scalable, repeatable delivery models for future rollouts. KEY ACCOUNTABILITIES * Lead the development and governance of technology Blueprints - a standardized configuration, integration, and cutover framework that accelerates successive port deployments while preserving operational consistency

• Plan, schedule, and manage complex, multi-site technology programs with interdependent workstreams, shared resources, and concurrent port deployments at different lifecycle stages
• Lead the development of the multi-year TOS-Zodiac rollout roadmap for the remaining terminal portfolio, including complexity tiering, phased deployment scheduling, resource and budget modelling, and integration with the global product roadmap
• Own end-to-end delivery of TOS-Zodiac implementation projects (greenfield deployments, migrations from legacy systems, and copy/paste blueprint rollouts) across multiple AMR port locations simultaneously
• Drive formal methodology for legacy TOS upgrade and/or migration projects, including data profiling, cleansing, mapping, extraction, and validation to ensure clean transitions with zero data loss
• Partner with the regional PMO area to ensure configuration decisions are documented, governed, and traceable - establishing a configuration management discipline that supports long-term version control and upgrade management
• Champion the adoption of TOS-Zodiac best practices and standard operating procedures, working closely with terminal operations SMEs to configure solutions that reflect real-world terminal workflows
• Liaise continuously with Global Technology teams to ensure regional implementations remain aligned with the global DPW technology strategy, product roadmap, and governance standards
• Build and sustain trusted relationships with business unit SMEs, IT teams, customs authorities, shipping line counterparts, and port community system operators involved in integration delivery
• Define and maintain comprehensive project artefacts: project charters, integrated master schedules, RAID logs, resource plans, stakeholder communication plans, change control logs, and go/no-go criteria
• Establish and run effective governance cadences: weekly delivery stand-ups, steering committee reviews, milestone reporting, and executive dashboards - ensuring the right information reaches the right audience at the right time
• Centralize and manage a regional project technology roadmap while identifying, assessing, and managing risks and issues proactively - escalating where appropriate and driving resolution without losing delivery momentum
• Drive technology projects financials with discipline: ensuring proper tracking of actuals vs. budget, forecast variances, manage change orders, and deliver projects within approved tolerances while achieving value for money
• Manage dependencies across concurrent port deployments, global technology teams, vendors, and business units to prevent conflicts and protect the critical path
• Support business case preparation for new project investments, including benefit realization frameworks, total cost of ownership analysis, and risk-adjusted delivery scenarios
• Lead and coordinate geographically distributed, multi-cultural project teams spanning corporate IT, terminal operations, third-party system integrators, and vendor implementation consultants across the Americas region
• Resolve team conflicts and decision-making impasses constructively, maintaining team cohesion through the high-pressure phases of go-live and hyper care
• Contribute to the design and operationalization of a regional IT governance model - including change control processes, version management policies, integration onboarding standards, and a common KPI reporting frameworks for all live TOS deployments

• Bachelor's degree in computer science, Information Systems, Engineering, or a related technical discipline. Master's degree is an advantage
• Project Management certification is desired: PMP (PMI), PRINCE2 Practitioner, or equivalent; Agile/Scrum certification is a plus
• Minimum 8 years of experience in technology implementation within the ports, terminals, shipping, or broader logistics and supply chain industry
• Demonstrated, hands-on experience delivering full-lifecycle TOS implementations - from blueprint and configuration through integration, data migration, UAT, go-live, and post-go-live stabilization
• Direct experience with Navis N4 TOS is strongly preferred. Equivalent experience with leading TOS platforms (e.g., SPARCS, OSCAR, CATOS, or comparable) will be considered
• Deep working knowledge of terminal operations: vessel planning, yard management, gate operations, equipment control, and billing/invoicing workflows - sufficient to evaluate configuration decisions and challenge operational assumptions
• Understanding of TOS integration architecture: EDI messaging (EDIFACT, ASC X12, ANSI), REST/SOAP APIs, , and middleware/integration platform patterns
• Experience with legacy TOS data migration: data profiling, quality assessment, transformation mapping, extraction, cleansing, and cutover validation
• Proficient in project management tools and platforms (e.g., MS Project, Smartsheet, Jira, or equivalent)
• Minimum 5 years of experience leading large-scale, multi-site technology implementation programs with direct accountability for schedule, budget, and delivery quality
• Demonstrated experience leading multi-cultural, geographically distributed teams - including internal IT staff, terminal operations SMEs, system integrators, and vendor resources - across multiple time zones and languages
• Proven track record of managing executive-level stakeholder relationships and presenting to steering committees and C-suite sponsors with clarity and credibility
• Experience managing projects under matrix organizational structures, with the ability to influence, negotiate, and drive outcomes without direct line authority
• Track record of delivering projects in environments with high operational sensitivity - where go-live decisions carry direct impact on port throughput, vessel schedules, and customer commitments

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions., Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future. ABOUT DP WORLD Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.