IT Support Specialist

We are seeking a hands-on, analytical, and diligent Technical Support Specialist who thrives on proactively solving problems, supporting teams in-person, and keeping technology running smoothly to join us. This role combines work ranging from general technical support to high-level systems administration. You will report to the Operations and Data departments for continuing duties and responsibilities., * Provide technical support to end-users across various departments, addressing hardware, software, and network issues promptly and effectively

• Troubleshoot software problems related to operating systems (Windows, and macOS) and applications such as Microsoft Office suite
• Administer identity access and permissions to endpoints (laptops, desktops, mobile devices, and software) and track software licenses, renewals, and warranties
• Ensure devices and software are up to date on security and functionality and user permissions are maintained
• Configure and maintain network components such as LANs (Local Area Networks), VPNs (Virtual Private Networks), firewalls, DNS (Domain Name System), TCP/IP protocols, and network switches like Meraki equipment
• Process Standardization & Documentation: Document technical procedures and guides and contribute to knowledge base that employees can refer to
• Support IT infrastructure management tasks including Active Directory administration, Group Policy Objects (GPO), Windows Server environments, SCCM (System Center Configuration Manager)
• Collaborate with team members on help desk tickets to resolve issues efficiently while maintaining excellent communication skills with users at all levels
• Support remote users by configuring VPN access and troubleshooting connectivity issues involving firewalls and TCP/IP protocols
• Maintain accurate documentation of incidents, resolutions, hardware inventories, and network configurations to ensure compliance and facilitate future troubleshooting
• Document technical procedures and guides and contribute to knowledge base that employees can refer to
• Explore and research new organizational and productivity tools for the workplace

Do you have a valid Driver's License license?, Do you have experience in Research?, Do you have a Bachelor's degree?, * Ideally 1-3 years of experience as IT Helpdesk/Desktop Support, IT Analyst, Technical Support Specialist, or Desktop Support Technician

• Proven experience providing IT support in a fast-paced environment with a strong focus on customer service
• Hands-on knowledge of troubleshooting software issues across multiple operating systems including Windows (especially Windows Server environments), macOS, and Linux
• Familiarity with computer networking concepts such as LAN/WAN setup, DNS management, TCP/IP protocols, VPNs, firewalls (including Meraki devices), and network security best practices
• Experience managing computer hardware components and peripherals in a corporate setting
• Strong analysis skills to diagnose complex technical problems quickly and accurately
• Excellent communication skills to explain technical solutions clearly to non-technical users
• Ability to work independently while collaborating effectively within a team
• Certifications: CompTIA A+, CompTIA Network+, MS-900: Microsoft 365 Fundamentals, AZ-900: Microsoft Azure Fundamentals
• Proficiency or familiarity with the Microsoft 365 Admin environment (Entra ID, Azure, Exchange, SharePoint, OneDrive, Office 365 app licensing, Purview, Intune, Defender)
• Familiarity with GoTo suite of software for business communications
• Basic networking knowledge (TCP/IP, switches, VPN connectivity, etc.)
• Strong documentation and technical writing skills focused on standardizing operations and procedures and troubleshooting steps and resolution
• Valid driver's license and ability to travel to branch locations in Southern California, * Education: Bachelor's Degree in Information Technology, Computer Science, or equivalent experience
• Soft Skills: Strong interpersonal, verbal, and written communication skills and a customer-service mindset with the ability to convey technical information clearly and concisely to non-technical users
• Technical Proficiency: Strong knowledge of computer hardware, software, networking, and system administration + familiarity with network protocols and security practices
• Problem-Solving & Troubleshooting: Ability to quickly diagnose and resolve a wide range of technical issues with minimal downtime
• Task Management and Organization: Ability to independently manage and prioritize multiple tasks and projects simultaneously

$25 - $31 an hour - Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Old Master Products, Inc. is a well-established and one of the most respected hardwood flooring dealers in the nation. We believe hardwood flooring is beautiful. We love the way it looks, the way it feels, and the way it performs. We do our best to ensure every customer is delighted with their decision to choose Old Master Products for their hardwood flooring needs.