IT Professional

The IT professional performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting and supporting PC hardware, operating systems, software applications, peripherals, and communication devices including hand-held devices for the entire organization. This position supports CU Advancement and CU Foundation staff on each campus. This position reports to the Program Director of Advancement IT and is exempt from the State of Colorado Classified Staff system. Where You Will Work:

This role follows a hybrid schedule, requiring three days per week in the office at 1800 Grant Street, with occasional travel to other campuses., * Responds to inquiries and requests for technical assistance assigned through Agentforce Service ticketing system or through specific requests.

• Delivers personalized IT infrastructure support using remote capabilities and leading-edge automation tools.
• Travels to and leads computer implementation projects at all Advancement sites, including PC/laptop imaging, software installation, printer installation and repair.

• Includes equipment moves/set up, installation and moves of wireless access points and switches.

• Provides support for system tools with employees approved hand-held devices.
• Identifies, troubleshoots, researches, supports, and resolves IT issues with hardware and desktop applications. Escalates network and server issues and requests as needed.
• Troubleshoots network connected printers at campus locations.
• Works with hardware suppliers to initiate repairs under warranty with supplied parts or scheduling time for techs to perform repairs.
• Assist with managing server backups.
• Makes recommendations on hardware and software programs.
• Collaborate with other IT personnel across each of the university campuses.
• Executes IT project and tasks across all campuses.
• Responsible for all asset inventory, including the disposal/recycling/transfer of old equipment.
• Provide excellent customer service to all customers across all campuses.

• Bachelor's Degree from an accredited institution of higher education or equivalent experience (experience may be substituted by professional experience on a year for year basis).
• One (1) year of experience working in an IT-related role.

Preferred Qualifications:

• Two (2) years' experience working in an IT related role including:

• Experience with technical support.

• A+ Certification
• 1 year of experience working in Salesforce

Knowledge, Skills, and Abilities:

• Ability to utilize:

• Microsoft Office/O365 Suite (Word, Outlook, PowerPoint, Excel, and Access)
• Operating Systems: Windows and Mac OSX
• Active Directory
• WDS and MDT imagining software
• FTP software
• CRM Tools: Salesforce
• Asset Management

• Exercises judgment and decision making in the diagnosis and resolution of computer hardware and software problems.
• Knowledge of Agentforce Service ticketing system or other incident tracking software.
• Familiar with Bomgar, TeamViewer or other remote access tools.
• Basic command line and scripting knowledge.
• Basic Active Directory knowledge.
• Exceptional problem solving, critical thinking, and analytical skills to troubleshoot and resolve project issues and challenges.
• Strong attention to detail and deadline orientated.
• Strong teamwork and interpersonal skills.
• Ability to work on various issues simultaneously, ensuring the integrity of each project.
• Ability to perform moderate physical activity of handling 50 pounds or more occasionally and/or up to 20 pounds frequently.
• Excellent written and verbal communications skills, with the ability to work with users diplomatically and skillfully.

With our unparalleled range of benefits, including top-notch healthcare, comprehensive wellness programs, enriching professional development, and a dynamic work-life balance, we ensure your holistic growth and happiness.

• No-cost or low-cost medical & dental plan options, some inclusive of IVF assistance.
• Disability, Life, Vision Insurance options.
• Multiple retirement planning options including a mandatory 401(a) plan where CU contributes 10% of your gross pay, a 401k or 403b plan and a 457 deferred compensation plan.
• Pre-tax savings plans, such as Health care and Dependent care flexible spending accounts.
• Embrace a healthy work-life balance with ample sick and vacation leave, along with at least 12 paid holidays. This includes a dedicated week off for winter break.
• 6 weeks of parental leave to adjust to the joys of parenthood.
• A tuition benefit program for you and/or your dependents.
• Free RTD EcoPass and Free Onsite Parking at our 1800 Grant Street Office.
• Many additional perks & programs with the CU Advantage.

Additional taxable fringe benefits may be available.

For more information on benefits programs, please review our Comprehensive Benefits Guide.

Access our Total Compensation Calculator to see what your total rewards could be at CU. (This position is a University Staff position)

At the System Administration office at the University of Colorado, we are dedicated to building a workplace where everyone feels valued, supported, and empowered to thrive. Our office is committed to fostering a culture where employees find community, a sense of belonging, and the opportunity to contribute meaningfully to our mission and purpose. By joining our team, you'll have a direct impact on shaping the future of higher education. In addition to the Office of the Board of Regents, the University of Colorado's system administration includes 19 units that provide essential services to CU's campuses in Aurora, Boulder, Colorado Springs, and Denver, as well as the Office of the President. While not a part of any one campus, we are proud to serve in the centralized office for the University system. Together, we ensure CU continues to deliver outstanding education, groundbreaking research, and valuable service to our communities. We believe in creating an environment where the unique experiences and perspectives of everyone are embraced, enriching the work we do and the strategic outcomes we pursue. If you're passionate about making a difference, contributing to a dynamic team, and supporting a mission that matters, we encourage you to apply and be part of our journey. Learn more about CU System Administration., The CU System Office of Advancement provides excellent customer service, strategy, expertise, and efficiency to our partners on CU's campuses and at the University of Colorado Foundation. We support CU's fundraising and engagement goals through advancement operations that include constituent research and?development,?data?management, business intelligence, technical architecture, annual giving, planned giving, gift administration, marketing and communications, IT, budget and finance, and more.?We believe that a healthy office culture is foundational to our success. We create this by bringing together a diverse team of colleagues and infusing our core values-Work Together, Think Big, Be Good and Have Fun-into our work every day.?