Student Services IT Support

The primary responsibilities of this position are to provide IT support dedicated to on-campus and off-campus students. Major Responsibilities:

• Dorm cabling infrastructure maintenance and repair
• Managing Student Microsoft email accounts
• Providing technical support for students having issues with network connectivity including but not limited to gaming consoles, tablets, TV's and smart phones.
• Providing student devices with at least 20 minutes of technical support for issues other than network connectivity.
• Managing Campus Printing instillation instructions, drivers, and account balance renewal and resets.
• Providing technical support for students having issues with connectivity to Campus Printing
• Managing the set up and tear down of IT equipment for Nelson events such as but not limited to Fine Arts, NSO's, Lion's Fair, and Aramark Surveys.
• Providing technical support for Nelson campus devices including but not limited to laptops, computers, software, and printers.
• Communicating with Dell Online Self Dispatch for issues that cannot be resolved., This is a 40 hour a week job, but the working hours can vary due to events such as student move ins, registration, and other issues. Some evening hours and Saturday hours may be required. How to Apply: Note: This position is not exempt from overtime in compliance with the Fair Labor Standards Act. Join us in shaping the future of Nelson University and empowering students to fulfill their potential!

• Faith, service, and lifestyle that meets University expectations (See IPM sections: "Statement of Core Values," "Doctrinal Statement," "Christian Standards," "Lifestyle Standard.")

• Two years' experience of Microsoft Networking and account management

• Two years experience and good troubleshooting skills on various hardware platforms

• Cabling experience

• Cabling troubleshooting experience

• Ability to relate well to students, faculty and staff

• Be able to lift up to 30 pounds of weight

Nelson University (formerly Southwestern Assemblies of God University) is a vibrant, private Christian university located just 30 minutes south of the Dallas/Fort Worth Metroplex in Waxahachie. Founded in 1927, the university now offers over 70 associate, bachelor's, master's, and doctoral degrees, available on campus and online. As an evangelical Christian institution rooted in Biblical truth, Nelson University fosters a Spirit-empowered community where faculty, staff, and students are encouraged to live out their faith with purpose and integrity. We are passionate about equipping our team members to make a meaningful impact in both personal and professional spheres, embodying values that inspire and transform. Company website: www.nelson.edu