Service Desk Technician

• Provides tier one and a limited amount of tier two support to end-users for IT, and Business Application Systems issues
• Attempt to resolve reported issues, dispatch external resources, and/or escalates problems that exceed their expertise
• Use defined troubleshooting techniques to quickly isolate problems, but may need assistance or escalation to resolve the problem
• Supports and maintains desktops, laptops, peripherals and software for Corporate and remote users. This includes, but is not limited to: installing, diagnosing, repairing, maintaining and upgrading equipment to ensure optimal performance
• Provides application of approved additions, changes, and deletions of user accounts, passwords, email, and the application or revocation of security permissions
• Provides IT operations support, which may include: collecting and reporting performance data, outage data, review of error logs and backup logs, and other monitoring as assigned

• Proficiency in internetworking, TCP/IP, routing/switching, wireless networks, VPNs, network diagnostics, and troubleshooting
• Understanding of ITIL foundation principles
• Demonstrated proficiency with Microsoft Office Applications Suite.
• Ability to acquire an understanding of the needs and restrictions of a FDA, GxP environment
• On-call support that may involve night or weekend coverage
• Demonstrated knowledge of PC hardware and network connectivity.
• Demonstrated proficiency with Microsoft Office Applications Suite.
• A+/Network+ certifications and/or secondary degree in Computer Science or related areas is preferred.

Tuition reimbursement, Health insurance, Paid time off, Vision insurance, Health savings account, Dental insurance, Flexible spending account, Employee assistance program, We're widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel.

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition Reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401k retirement plan
• Paid time off
• Company paid holidays
• Personal time