Technical Program Manager

The Technical Program Manager (TPM) is a customer-facing, cross-functional role responsible for driving complex technical programs from early customer engagement through initial delivery and operational handoff. TPM serves as a central point of coordination across customers, account teams, product management, engineering, test, services, and leadership to ensure technical commitments are clearly defined, risks are identified early, and execution remains aligned with business and customer expectations.

Operating in a highly matrixed environment, the TPM partners closely with Sales, Sales Engineering, Product Management, Engineering, Test, and Services teams to translate customer requirements and business priorities into executable plans, milestones, and deliverables. The role relies on strong communication, structured execution, and influence rather than direct authority to drive outcomes.

TPM owns technical programs from early solution alignment through initial implementation and operational handoff, ensuring continuity across presales, delivery, and operational phases. The role includes coordinating cross-functional dependencies, validating technical and delivery commitments, facilitating decision-making, and proactively managing risks and issues. TPMs are expected to provide clear visibility into program status, timelines, dependencies, and escalations, and to communicate effectively with stakeholders at all levels, including senior leadership.

A core focus of the role is operational execution and continuous improvement. The TPM leverages program management tools, dashboards, and reporting mechanisms to improve transparency, predictability, and efficiency. They partner with tooling and operations teams to identify gaps, streamline processes, and balance execution rigor with speed, ensuring structure enables delivery rather than creating friction.

Key Areas of Responsibility and Deliverables

• Customer pre-sales calls and technical engagement support
• PDT and CCL tracking and coordination
• PR/Bug tracking and customer escalations
• Feature and enhancement tracking
• Customer certification tracking and readiness coordination
• Internal cross-functional coordination (Sales Engineering, Engineering, Test, Services)
• Support for reactive and urgent customer or account requests
• Automation initiatives and process improvement efforts
• CUC request tracking and coordination
• RFP and RFQ technical support
• Participation in and support of NPI processes

• This role requires 8+ years of experience in Technical Program Management, Program Management, or similar technical delivery roles, with demonstrated experience in customer-facing, cross-functional environments.
• Strong written and verbal communication skills, the ability to influence without authority.
• Strong organizational and problem-solving skills are essential.
• Bachelor's degree in Engineering, Computer Science, or a related technical field (or equivalent experience) is required.
• Preferred experience includes

• Supporting Cloud, Service Provider, or large enterprise customers
• Background in presales, technical account management, or complex solution delivery
• Familiarity with Agile or hybrid delivery models
• Experience working closely with product, engineering, and services organizations.

Additional Skills: Accountability, Accountability, Active Learning, Active Listening, Assertiveness, Bias, Building Rapport, Buyer Personas, Coaching, Complex Sales, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Interactions, Design Thinking, Empathy, Financial Acumen, Follow-Through, Growth Mindset, Identifying Sales Opportunities, Industry Knowledge, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 6 more}

United States of America: Annual Salary USD 166,000 - 343,000 in New York // 146,000 - 343,000 in Arizona & Illinois & Washington This range reflects the minimum to maximum combined base and target-level sales compensation that would be paid if the hire performs at 100% of their sales plan. Of that on-target pay amount, the mix of base salary and target-level sales compensation is 75%/25%."

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE., HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. No Fees Notice & Recruitment Fraud Disclaimer It has come to HPE's attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.