Customer 360 Solution Architect

As a Customer 360 Solution Architect, you will make an impact by designing and delivering scalable, end-to-end Customer 360 solutions that unify data across the enterprise. You will be a valued member of the architecture and data team and work collaboratively with business units, marketing, product, and IT stakeholders to bring a unified customer vision to life.

In this role, you will:

• Define and deliver end-to-end Customer 360 architecture across ingestion, processing, identity resolution, and consumption layers
• Design unified customer data models, including payer-user-product relationships, householding, and cross-business unit linkage
• Establish batch and real-time data integration frameworks to capture customer interactions across multiple channels
• Architect identity resolution capabilities, including match/merge logic and survivorship rules
• Integrate multi-source data (CRM, billing, digital platforms, marketing systems, and third-party data providers) into a cohesive ecosystem

Work model:

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring a combination of remote work and time in a Cognizant or client office in Dallas, TX. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

• Strong experience with Customer 360, Customer Data Platforms (CDP), and Master Data Management (MDM) solutions
• Proven expertise in data architecture, data modeling, and modern integration patterns
• Experience designing identity stitching, matching, and merging frameworks for customer data
• Hands-on experience integrating enterprise data sources such as CRM, billing, marketing, and digital platforms
• Experience aligning Customer 360 solutions with cloud-based data platforms (e.g., lakehouse or medallion architectures)

These will help you stand out

• Experience evaluating and implementing CDP/MDM platforms or custom-built Customer 360 solutions
• Strong understanding of marketing technology ecosystems and customer engagement platforms
• Familiarity with cloud platforms such as Google Cloud Platform (GCP) or similar
• Ability to translate complex data architecture into business value and actionable insights
• Strong stakeholder management and collaboration skills across technical and non-technical teams