Cisco CUBE SBC Consultant
Laiba Technologies LLC
Melbourne, United States of America
14 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
SeniorJob location
Melbourne, United States of America
Tech stack
IMac
VoIP
Cisco Unified Communications Manager
CSS
H.323 Protocol
Session Initiation Protocols
Network Architecture
Scripting (Bash/Python/Go/Ruby)
Cloud Platform System
Cisco networks
Job description
- Follow the shift hand-over process
- Update worklogs
- Update the knowledge base
- Technically upgrade across versions of environment when required
- Ticket Monitoring
- On - call support
- Opening Bridge Call
KEY TECHNOLOGIES:
- CUCM & Unity connection 8.x and 9.x.
- SIP, MGoogle Cloud Platform and H.323 gateways.
- UCCX 8.0 and 9.0 for IMAC's
- Basic scripting knowledge of UCCX 8.0 & 9.0
Requirements
- Technical Certification: CCVP with at least 10 to 15 years of experience.
- Basic understanding of CUCM & Cisco unity connection version 8.x and 9.x.
- Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.
- Good understanding of Unity Connection Voice mail services.
- Good understanding of VoIP, MGoogle Cloud Platform, H.323 and SIP services.
- Open for 24x7 availability
- Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
- Expert level experience in handling Cisco IP telephony Network Infrastructure.
- independently resolve tickets within SLA
- Adheres to standard operating procedures / work instructions