DevOps

Dashboard Operations Leadership Innovation Scalability Streamlining IT Governance Pharmaceuticals Decision Making Decision Science Product Management Release Management Quality Management Financial Services Workflow Management Customer Engagement Data Infrastructure Product Engineering Operations Management New Product Development Data-Driven Decision Making Continuous Improvement Process Customer Relationship Management Key Performance Indicators (KPIs), Novartis is on a mission to transform medicine and improve lives worldwide. As a global leader in healthcare, we leverage advanced technology and data to deliver patient-centric solutions, enhance customer engagement, and drive innovation. The Insights and Decision Science (IDS) team is dedicated to enabling improved decision making at Novartis by leveraging superior data to identify actionable insights that drive enhanced performance. We collaborate closely with the US business, bringing insights and challenging ideas to empower smarter, data-driven decision-making. The US CRM organization sits within IDS and plays a crucial role in driving the transformation to a next-generation Customer360 operating model.

The Director, CRM (Customer Relationship Management) Product Operations serves as the operational leader for the US CRM product organization, defining the operating model and standard ways of working that enable consistent, high-quality delivery.

This role streamlines end-to-end delivery workflows, governs release management and quality standards, and manages the tools, dashboards, and data infrastructure used to monitor performance. Partnering closely with product, engineering/IT, design, and business leaders, the Director removes systemic bottlenecks and scales successful innovations into reliable, repeatable operations

This position will be located at East Hanover, NJ and will not have the ability to be located remotely. This position will require 10% travel as defined by the business (domestic and/ or international).

About the Role

Key Responsibilities:

• Own the CRM product operating model and scalable delivery processes
• Manage the product ops tool stack and data/dashboards for execution
• Govern release management, readiness, and quality standards
• Drive cross-functional alignment and removing delivery bottlenecks
• Enable continuous improvement, KPI monitoring, and executive reporting, East Hanover, NJOn-Site Finance Planning Equities Budgeting Leadership Consulting Governance Innovation Investments Forecasting Coordinating Business Case Prioritization Pharmaceuticals Decision Making Product Strategy Decision Science Financial Acumen Corporate Finance Capacity Planning Value Realization Strategic Planning Product Management Customer Engagement Business Priorities Resource Allocation Portfolio Management Data-Driven Decision Making Customer Relationship Management Key Performance Indicators (KPIs) Master Of Business Administration (MBA) +0 Director, CRM Product Owner Novartis Pharmaceuticals Corp. East Hanover, NJOn-Site Sales Veeva Marketing Analytics Operations Leadership Management Governance Innovation Salesforce Mitigation Data Lakes Investments Communication Accountability Pharmaceuticals Problem Solving Decision Making Market Dynamics Business Process Restricted Stock People Management Change Management Product Management Customer Engagement Process Improvement Time Off Management Technology Solutions User Experience (UX) Pharmaceutical Sales Strategy Development Technology Strategies Artificial Intelligence Regulatory Requirements Communication Strategies Stakeholder Communications Snowflake (Data Warehouse) Data-Driven Decision Making Team Performance Management Scrum (Software Development) Continuous Improvement Process Cross-Functional Collaboration Customer Relationship Management Master Of Business Administration (MBA) Applications Of Artificial Intelligence +0

Salesforce Developer Director, Product Strategy, Value Realization Novartis Pharmaceuticals Corp. East Hanover, NJ*On-Site Sales Veeva Finance Equities Marketing Dashboard Analytics Usability Operations Leadership Consulting Automation Innovation Salesforce Investments Communication Prioritization Pharmaceuticals Business Acumen Decision Making Product Strategy Decision Science Analytical Skills Value Realization Influencing Skills Advanced Analytics Executive Presence Business Valuation Business Analytics Workflow Management Customer Engagement Resource Allocation User Experience (UX) Investment Decisions Marketing Operations Artificial Intelligence Enterprise Application Software Customer Relationship Management Key Performance Indicators (KPIs) Master Of Business Administration (MBA)

• Education: Bachelor's degree in Business, Information Systems, Product Management, or related field.
• 7+ years of experience in product operations, product management, operations management, or related leadership roles (regulated industry experience preferred).
• Proven success designing and implementing scalable product operating models and standard ways of working.
• Strong knowledge of the product development lifecycle and Agile/DevOps ways of working; ability to partner effectively with engineering/IT leadership.
• Experience managing product tool stacks and building KPI-driven operational dashboards and reporting.

Desirable Requirements:

• Knowledge of the pharmaceutical industry, including IT governance and regulatory considerations (highly desirable).
• Experience in regulated industries, such as pharmaceutical, healthcare, financial services, or technology sectors (preferred)

The salary for this position is expected to range between $185,500.00 - $344,500.00 per year.

The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.

US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture