Manager, IT Services

• Manage and mentor a team of support technicians to ensure high-quality technical support services
• Manage IT hardware procurement processes, including vendor selection, purchasing, and inventory management
• Develop and implement strategies to meet and exceed service level agreement (SLA) goals
• Monitor help desk ticketing system to ensure timely resolution of technical issues and escalations
• Collaborate with cross-functional teams to prioritize and address critical IT support needs
• Conduct performance evaluations and provide feedback to help desk team members
• Coordinate training sessions to enhance the technical skills of help desk staff
• Lead IT projects, including planning, execution, and monitoring of project timelines and deliverables
• Stay updated on industry best practices and technologies to continuously improve help desk operations

• 2+ years in a management role within an IT help desk environment
• Strong project management skills with the ability to prioritize tasks and meet deadlines

Preferred Skills and Experience:

• Strong proficiency in basic networking protocols and infrastructure (Ethernet, TCP, IP, HTTP, DNS, ICMP, DNS, DHCP, IPv4, Routing, LAN/WAN)
• Strong operating systems' proficiency including Linux, Windows, and OSX
• Excellent communication, interpersonal, and leadership skills
• Ability to analyze complex technical issues and provide effective solutions
• Proficiency in using help desk ticketing systems and other IT support tools
• Certifications such as ITIL, CompTIA A+, or Microsoft Certified Professional (MCP) are a plus
• Experience working with ITAR, NIST, FIPS, and FedRAMP compliant systems

Base salary will vary depending on job-related knowledge, education, skills, experience, business needs, and market demand. Salary is just one component of our comprehensive compensation package. Full-time employees also receive company equity, as well as access to a full suite of compelling benefits and perks, including: 100% medical, dental, and vision coverage for employees and dependents, generous paid time off; up to 20+ days of vacation for exempt staff and up to 10+ days of vacation for non-exempt staff with the ability to cash-out unused vacation annually, paid parental leave, short and long-term disability insurance, life insurance, access to a 401(k) retirement plan, ClassPass credits, personalized mental healthcare through Spring Health, and other discounts and perks. We also take pride in offering exceptional food perks, with snacks, drip coffee & onsite barista, cold drinks, and dinner meals remaining free of charge, and lunch subsidized as part of Vast's ongoing commitment to providing high-quality meals for employees.

At Vast, our mission is to contribute to a future where billions of people are living and thriving in space. Vast is developing next-generation space stations to ensure a continuous human presence in space for America and its allies, enabling advanced microgravity research and manufacturing, and unlocking a new space economy for government, corporate, and private customers. Using an incremental, hardware-rich and low-cost approach, Vast is rapidly developing its multi-module Haven Station. Haven Demo's 2025 success made Vast the only operational commercial space station company to fly and operate its own spacecraft. Next, Haven-1 is expected to become the world's first commercial space station when it launches, followed by additional Haven modules to enable permanent human presence by 2030. Our team is all-in, committed to executing our mission safely and on time. If you want to work with the most talented people on Earth furthering space exploration for humanity, come join us.