Software Support Specialist I

The Software Support Specialist responds to and resolves customer requests through the Client Care Service Desk. PLEASE NOTE: THIS ROLE DOES NOT PROVIDE SPONSORSHIP (OPT, STEM, H1-B VISA, ETC.) Responsibilities:

• Receives calls and emails from customers with functional issues with conveyor systems, software, voice/light pick systems, and automated systems
• Provides remote and on-site troubleshooting including resolution of software and hardware issues
• Enlists help of other technical experts
• Communicates status and resolution of issues
• Updates and maintains CRM records
• Shares 24/7 on-call duties within the department
• Works on projects as assigned
• Contributes to and updates Knowledgebase

• Associate degree in Software Engineering or Information Systems or equivalent experience
• Minimum 2 years of Service Desk or customer support experience
• Must be bilingual, with strong proficiency in both English and Spanish
• Excellent verbal and written communication skills
• Problem-solving and troubleshooting skills
• Basic prioritization and time management skills
• Some technical knowledge and acumen
• Competence with Windows OS, Microsoft Office applications and UNIX
• Willingness to learn
• Adaptable to change
• Exemplifies Daifuku Core Values
• Must be able to travel up to 20%
• Fluent in Spanish and English

Daifuku is the nation's leading independent, U.S.-based provider of intelligent material handling systems. With hundreds of engineers in-house, the company designs, manufactures, integrates, and installs the full spectrum of intralogistics solutions. We provide leading-edge conveyor and sortation systems, voice and light-directed order fulfillment equipment, controls and software, robotics, mezzanines, and structures. If you want to join a team of industry leading experts and who want to create an impact on the future of material handling solutions, we want to hear from you.