Working Student IT Support

L1 Support is critical for IT Operations Continuity and plays vital role leading to positive User experience. This role provides Dynamic work environments with variety of challenges which enhances problem solving and critical thinking ability of individual. Within this role you will primarily work with users who will walk-in with technical issues related to Laptops, Software and iPhones. Also, supporting colleagues remotely all over the world.

What you will do

• You provide L1 Support for local employees regarding hardware issues (laptops, iPhones, docking stations) e.g. factory resets, driver updates, etc.
• You assist in the installation, configuration, and maintenance of hardware and software systems
• You perform initial diagnosis and troubleshooting of hardware and software issues
• You take care of the documentation and hand-over of more extensive problems to your 2nd level colleagues
• You support by documenting interactions and maintain detailed records of issues and resolutions
• You maintain and update knowledge base articles and documentation
• You ensure timely follow-up with users until issues are resolved
• You provide excellent customer service and support to all end users, * Being part of a highly motivated ever-growing and multicultural team that drives forward the energy revolution
• Innovative and fast-changing market and working environment
• Modern office atmosphere
• Company restaurant / Barista bar
• Discounted Conditions Fitness
• Discounted Online Shopping, We are an international project developer of wind, solar and battery storage (BESS) projects. Our activities include the planning, development and construction of these projects, as well as their operation and maintenance, and energy trading. BayWa r.e. is also a leading global supplier to the solar distribution market. In total, we have successfully brought online more than 6 GW of renewable energy. Our shareholders are BayWa AG and Energy Infrastructure Partners.

Do you have experience in macOS?, * Currently undergoing studies in field of Computer Science, Information Technology

• Basic understanding of operating systems (Windows, iOS, macOS) and software applications
• Familiarity with hardware components and troubleshooting techniques
• Strong communication and interpersonal skills
• Ability to work well in a team environment and handle multiple tasks
• Asap available for 20h a week for at least 6 month

BayWa r.e. AG Holding in Munich, with an outstanding view over the Alps, unites about 400 people of all our core Corporate Functions under one roof. With comprehensive service offerings, we support our renewable energy business worldwide from our headquarters and actively shape the future of energy. We are working with companies and organisations worldwide to provide tailored renewable solutions that reduce carbon footprints and drive down energy costs. Join us and become part of our team of change makers!