Technical (Service) Support Engineer XRF

Do you want to step into a high-tech world with a strong focus on innovation? Are you looking for a position in which you can apply your analytical and technical skills? Do you want to apply these skills to support international colleagues? Do you want to do this in an international, but friendly environment? Then this might be your chance to become a part of our customer support team!

A focused part of this job is to implement digital services towards of end customers. This requires optimization of the processes, and you will be acting as stakeholder for the continuous development of the digital platform and tools.

In this role you will be supporting our global customer support organization from a technical point of view with training courses, service documentation and 3rd line technical support. And you will lead customer support activities in development projects.

What are your responsibilities?

• lead the customer support activities in development projects
• secure deliverables with regard to serviceability and reliability (a.o. Reliability improvement, Test and Diagnostics Software, Service tooling, Spare part definition and implementation, Creation of Service documentation
• support and drive our ambition in Lean / Six Sigma within the customer support process.
• initiate and implement product and process improvements and makes sure to deploy these in the organization
• provide 3rd line support to our local Field Service Engineers to help the customer to solve his issues
• develop, execute and continuously improve training courses for Field Service Engineers and Customers, * Your career will take off with a comprehensive induction programme. We then continue to support and develop our employees by improving their skills, knowledge and performance by in-house, on-the-job training, and external training.
• We value entrepreneurship and commitment by offering real career possibilities.
• You become part of a growing company where you can shape the future of our work processes.

• Affinity with Internet Of Things (IoT) related products, e.g. deeper knowledge of network design.
• Affinity with Hardware and Software and computer technology
• Able to understand what data tells you and how to translate them into actions.
• Develop and implement new services.
• Be able to translate platform requirements from users into product requirements to development.
• Strong communication and interpersonal skills
• Bachelor's degree Electronics, Physics
• Working experience on a comparable level in projects in a high-tech environment
• Willingness to travel

Great to have?

• Greenbelt/ Black Belt Certified Line

Together we are a powerful and highly complementary combination of market leading technologies. We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery. Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure. Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity. SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments. We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia. We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support. We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do - our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive. Malvern Panalytical, Micromeritics & SciAps Your Partners in Discovery Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn't something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.