Technical Support Engineer

Our client is a growing, innovative technology company, focused on the development of smart digital and hardware solutions that improve accuracy, efficiency, and productivity for professionals across engineering, infrastructure, and field-based industries. They are currently expanding operations and are looking for a motivated Technical Support Engineer to join their team in Hilversum. Job Profile for Technical Support Engineer Responsibilities will include but not be limited to:

• Handle support requests via phone, email, and chat in both German and English
• Analyse technical issues and identify effective solutions
• Communicate troubleshooting steps and resolutions clearly to customers
• Collaborate with the product and development teams by reporting recurring issues and user feedback
• Repair, configure, and test GNSS receivers and related hardware
• Prepare and manage outgoing hardware shipments
• Provide hands-on technical support for GNSS receivers, mobile applications, and cloud softwares
• Contribute proactively from day one by investigating and resolving technical problems independently
• Support surveyors, engineers, and construction professionals using field technology solutions

• Must be fluent in German and English, both written and spoken
• Willingness to commute to Hilversum full on-site during the learning phase, 1 day remote per week after that
• Curiosity and a genuine interest in understanding how things work

• Competitive salary
• Covered commute services - public transport card provided, or €0,23 per km by car
• Small international team - short lines, direct communication
• Real responsibility early on, no endless onboarding
• Free lunch
• 1 day optional remote per week once up to speed