IT Systems Analyst

As an IT Systems Analyst, it will be your responsibility to maintain and improve central information systems, that facilitate and deliver timely data for decision making.

• Provide 2nd line support for core systems (including Dynamics 365 Business Central), ensuring timely resolution and ownership of issues
• Contribute to the delivery of ERP and IT projects, including requirements, testing, issue management, and reporting
• Analyse business processes, identify improvements, and support the implementation of effective solutions
• Build strong relationships with users, teams, and suppliers to ensure systems meet business needs
• Use AI tools and Microsoft Power Platform (PowerApps, Power Automate) to automate processes and improve efficiency
• Maintain up-to-date system and business knowledge, supporting users and contributing to documentation and training
• Support the rollout of the IT and Data Strategy and drive continuous improvement across systems and processes
• Provide out-of-hours support as part of an on-call rota , ensuring continuity of service and timely resolution of critical issues

To success in this role, you should have a 3 rd level qualification, or equivalent, in an IT-related field, along with a minimum 1 years' experience in the field or a related area.

• Experience with ERP systems (e.g. Dynamics 365 Business Central)

• Ability to analyse issues, problem-solve, and identify improvements

• Clear communication with both technical and non-technical users

• Experience with Power Platform (PowerApps, Power Automate) and emerging AI tools

• Strong analytical thinking and ability to identify process improvements

• Proactive approach to resolving issues and reducing repeat problems

• Team player with a proactive approach to learning and support

You will be expected to travel to our company sites, as and when required, therefore have a valid driving license and transport is essential along with business car insurance.

Desirable

• Experience with Dynamics 365 Business Central or similar ERP systems
• Knowledge of Power Platform (PowerApps, Power Automate) and basic AI tool usage
• Experience with SQL, reporting, or data analysis
• Understanding of project delivery and working within project teams
• Ability to deliver user training and produce clear documentation
• Experience in process improvement or automation initiatives

In return, we offer a high degree of responsibility, plenty of challenge, good opportunities for learning and personal development and rewarding benefit packages, all within a fast moving and results oriented environment., We have a lot to offer at Dale Farm, not only to our farmer members that we support but also to our employees, and we are committed to a learning and development journey for all. In addition to a competitive salary commensurate with the role and our standard benefits such as 25 days annual leave plus bank holidays and contributary company pension, we also offer benefits such as Life Assurance, full wellbeing support through our Employee Assistance Programme, and enhanced Maternity and Paternity leave.

We promote an open and supportive culture which is based on our core values

Teamwork | Positivity | Resolve | Ambition | Curiosity | Accountability

You can find out more about life at Dale Farm on our LinkedIn and Facebook Career pages, and on our company website.

Dale Farm Cooperative is a UK dairy farmer co-operative owned by over 1200 dairy farmers who supply us with fresh milk. Dale Farm has operations throughout the UK and Ireland producing and distributing a wide range of dairy products which it sells across the UK and Ireland as well as exporting to over 45 countries worldwide. At Dale Farm virtually every career discipline is represented in our workforce, from production, engineering and distribution, to sales & marketing and food technology/quality assurance, to Finance, HR and IT through to general management. Our standards are high and when we recruit we are looking for those with energy and drive, who are keen for responsibility and motivated to succeed with a record of achievement and with the potential to develop as the company grows. Culture Our culture is based on setting best in class standards, working to-wards and delivering on committed objectives, striving for constant improvement and involving everyone in the company. We strive to develop our people and harness everyone's contribution to deliver a winning team. Equal Opportunities The company is an Equal Opportunities employer and is committed to a safe, inclusive and relationship based workspace., Dale Farm is a leading dairy company supplying a wide range of consumer and food ingredients dairy products including fresh milk, cheeses, milk powders, butter & dairy spreads, yogurts, desserts and ice cream into the UK, Irish and international markets. At Dale Farm, core to our success is our people, and have a great opportunity for a key role within our IT team,based at our Head Office site in Belfast.