Systems Governance Administrator

The Modern Workplace Platform team is looking for a Systems Governance Administrator to support the Systems & Smart Buildings Lab within the Core Property Systems team. The position is being offered on an initial 6 month contract. You will be working Monday to Friday, 9am to 5pm, hybrid working being office based, at one of the above locations, 2 days a week.

This role focuses on the governance, compliance, and effective management of key "Places" applications used across the organisation. You'll play a vital role in ensuring systems that support Facilities Management, Health & Safety, Asset Management, Sustainability, and Workplace Technology are well controlled, compliant, and meeting business needs.

No two days are the same - you will work across a variety of systems, stakeholders, and suppliers to ensure applications are secure, well-governed, and fit for purpose.

Key Responsibilities

• Systems Governance & Access Management

• Oversee a portfolio of business applications, ensuring appropriate governance is in place
• Manage user access controls - ensuring the right people have access at the right time, and that access is removed when no longer required
• Support regular access reviews and ensure compliance with internal policies

• Recertification & Compliance

• Coordinate periodic application recertification activities
• Work with stakeholders to validate user access, roles, and permissions
• Provide user/role reports and support stakeholders through the recertification process
• Support audit activity, including bi-annual reviews of key applications

• Supplier Management

• Engage with third-party suppliers to review annual test and assurance reports
• Challenge and question suppliers where required to fully understand risks and issues
• Ensure remediation plans are agreed and tracked through to completion
• Proactively follow up and escalate where suppliers are unresponsive

• Risk & Issue Management

• Work closely with internal Risk teams to ensure visibility of any control gaps or issues
• Support the identification, tracking, and resolution of risks across systems
• Contribute to maintaining a strong control environment, including SOx compliance activities where applicable

• Stakeholder Engagement

• Build strong relationships with internal stakeholders across multiple business areas
• Confidently engage with a wide range of contacts, including senior stakeholders and auditors
• Act as a point of coordination between business users, suppliers, and risk teams

We are looking for someone who is organised, proactive, and comfortable working in a governance-focused environment.

You will bring:

• Experience working with or supporting enterprise systems and governance processes
• Experience with ServiceNow or similar platforms
• A strong interest in systems management and a desire to build expertise in Places applications
• Experience managing stakeholders across a large organisation
• Confidence communicating with both internal teams and external suppliers
• Strong organisational and planning skills, with the ability to manage multiple priorities
• Excellent attention to detail and a structured approach to work
• The confidence to follow up, challenge, and escalate where needed

Desirable Experience

• Understanding of risk management frameworks
• Exposure to SOx compliance or audit activities
• Experience supporting access reviews, recertification, or audit processes

Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. My client powers businesses of all sizes to make, take and manage payments. They are a global leader in financial technology with unique capabilities to power omni-commerce. Whether online, in store or mobile, they are at the heart of great commerce experiences in 146 countries and across 135 currencies. They help our customers become more efficient, more secure and more successful.