Service Desk Coordinator

While in this position your duties may include but are not limited to:

• Managing a high volume of incoming customer calls and service requests in a professional and proactive manner
• Scheduling and coordinating service technicians' workloads across Planned Preventative Maintenance (PPM), breakdowns, warranty work, hire and commissioning activities
• Acting as a trusted point of contact for customers, building and maintaining strong working relationships
• Supporting communication between Service, Sales and Operations teams to ensure customer expectations and operational requirements are aligned
• Ensuring invoices and purchase orders are processed accurately and within agreed approval limits and timescales
• Producing reports and analysis on completed and invoiced work orders to support operational performance
• Supporting service technicians with day-to-day coordination and ensuring effective regional service desk cover during peak periods
• Communicating updates effectively with supervisors, technicians and customers to drive continuous improvement and customer satisfaction
• Supporting wider administrative and operational processes to ensure the smooth running of the service function, This business operates within a fast-paced engineering and service environment, supporting customers with critical maintenance and operational services. Due to continued growth and increasing demand, they are looking to expand their support team with a highly organised and customer-focused Service Desk Coordinator.

• Proven experience within a customer service, service coordination or service support role
• Strong understanding of customer service principles and delivering excellent customer experiences
• Excellent interpersonal and communication skills with the ability to build strong relationships with both customers and internal teams
• Good organisational skills with the ability to prioritise workloads and work with minimal supervision
• Experience processing invoices and purchase orders within agreed authority levels
• Strong analytical thinking and problem-solving abilities
• Proficiency with customer service software and Microsoft Office Suite
• Knowledge of the manufacturing industry would be advantageous
• Experience using Inspire systems would be beneficial, although training can be provided
• Positive mindset with a proactive and team-oriented approach

On offer is a competitive salary and an opportunity to join a collaborative and supportive team environment with strong opportunities for development and progression. The successful candidate will play a key role in improving operational efficiency, supporting customers and technicians, and contributing to the continued success of the wider business.