IT Support & Microsoft 365 Technician
Role details
Job location
Tech stack
Job description
As an IT Support & M365 Technician you will play a key role in providing technical support, managing client infrastructure, and delivering projects across our portfolio of services. You will work both remotely and on-site, supporting SMEs with modern IT systems, Microsoft 365 environments, and network infrastructure., * Provide 1st and 2nd line IT support across Windows and cloud platforms.
- Install, configure, and troubleshoot VOIP systems
- Administer Microsoft 365 environments including Exchange Online, SharePoint, Intune, Azure AD, and security policies.
- Manage broadband and network infrastructure including routers, Wi-Fi systems, firewalls, and switches.
- Carry out on-site client visits for installations, troubleshooting, and project delivery.
- Maintain accurate documentation through our PSA/RMM tools.
- Support cybersecurity initiatives, patch management, compliance, and vulnerability remediation.
- Assist with system upgrades, migrations, and new deployments.
Requirements
Do you have a valid Driving License license?, Do you have experience in IT support?, This is a hands-on role that requires strong troubleshooting skills, excellent communication, and the ability to work independently in a fast-paced MSP environment., * Proven experience in a similar IT Support / Network Engineer role.
- Strong understanding of:
- Microsoft 365 administration
- VOIP systems
- Firewalls, switching, VLANs, and network configuration
- Experience working with RMM/PSA tools (e.g., NinjaRMM, HaloPSA) is an advantage.
- Solid troubleshooting and analytical skills.
- Excellent communication and customer service skills.
- Full UK driving licence.
Desirable Certifications (Not Essential)
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Microsoft Azure Fundamentals
- CompTIA Network+ / Security+
- Vendor-specific networking or VOIP certifications