Supported Exempt Accommodation Administrator

We are seeking a highly organised and detail-oriented Supported Exempt Accommodation (SEA) Administrator to join our growing team in Birmingham. This role is ideal for someone with experience in housing, social care, compliance, or supported living environments who is passionate about maintaining high standards of accommodation and tenant support.

The successful candidate will play a key role in ensuring compliance, managing housing benefit processes, maintaining accurate tenant records, and supporting the smooth day-to-day operation of supported exempt accommodation properties.

Key Responsibilities

Compliance & Audits

Prepare documentation packs for local authority and council audits

Ensure compliance with safety and housing standards, including:

Fire Risk Assessments (FRA)

EICR certificates

Gas Safety certificates

Maintain accurate compliance records and monitor renewal dates

Housing Benefit & Universal Credit Management

Check, submit, and track Supported Exempt Accommodation Housing Benefit and Universal Credit claims

Liaise with local authorities regarding claim progress and discrepancies

Ensure all supporting evidence and documentation is up to date

Tenant Administration

Maintain accurate tenant files and records

Support resident sign-ups and onboarding processes

Prepare and manage tenancy agreements and supporting documents

Assist with move-ins, transfers, and exits where required

Property & Operational Support

Assist with onboarding new supported accommodation properties

Support HMO conversion administration and compliance processes

Coordinate repairs and maintenance with contractors and property managers

Monitor and log property-related issues and resolutions

Communication & Stakeholder Liaison

Act as a key point of contact for:

Local authorities

Support workers

Contractors

Residents and external agencies

Provide professional and timely communication across all stakeholders

Do you have a valid Qualified Teacher Status (QTS) license?, Do you have experience in Teaching?, Do you have a GCSE?, Previous administration experience, ideally within:

Housing

Supported living

Social care

Compliance environments

Strong organisational skills and attention to detail

Good working knowledge of Microsoft Office, particularly Excel and Word

Excellent written and verbal communication skills

Ability to manage multiple tasks and deadlines effectively

Desirable Skills & Experience

Knowledge of Supported Exempt Accommodation regulations

Understanding of Housing Benefit and Universal Credit processes

Experience working with HMO or supported housing providers

Familiarity with compliance documentation and audit preparation