IT Support Engineer

Our client, a leading managed service provider specialising in the education sector, is hiring an IT Engineer to deliver dedicated on-site support within a school environment.

This role offers the opportunity to act as the trusted face of IT, providing hands-on support while working alongside a wider engineering and service delivery function to ensure a stable, secure, and high-performing IT environment.

What you'll do:

• Deliver day-to-day on-site IT support to staff and students
• Act as a visible, approachable IT presence across the school
• Manage and prioritise helpdesk tickets in line with SLAs
• Support classroom technology and digital learning tools
• Maintain user devices, accounts, and core systems

You'll work closely with central engineering teams, service delivery management, and third-party suppliers to ensure consistent service and continuous improvement.

• Strong 1st line IT support experience in a user-facing role
• Solid troubleshooting skills across hardware, software, and user issues
• Experience with Microsoft 365, including user account management
• Understanding of basic networking (DNS, DHCP, IP addressing)
• Experience supporting devices, printers, and AV equipment

The ideal candidate will bring a proactive, service-focused mindset, excellent communication skills, and enjoy working in a structured, user-centric environment.