Head of Technical & Quality

Lead Food Safety & Compliance with Zero Tolerance Standards

• Own the full technical governance framework for BRC, retailer COPs, microbiological standards, allergen control, traceability, and GMP.
• Implement a robust, audit ready every day environment-no pre audit clean ups, no surprises.
• Introduce strict internal monitoring, validation and verification systems.

Strengthen Customer Relationships and Audit Performance

• Lead immediate and long term recovery plans to re establish customer confidence.
• Hold weekly technical-operational alignment sessions specifically focused on customer issues and improvement actions.
• Bring heightened visibility to customer COP compliance, micro performance, and factory standards.
• Ensure all customer feedback, audit findings, and non conformances are closed out fully, on time, and with sustainable fixes, not temporary patches.

Transform Internal Audit Rigor and Technical Governance

• Redesign the internal audit programme to mirror retailer expectations.
• Implement a risk based audit model with unannounced internal audits and follow up verification.
• Introduce clear escalation protocols when audit findings are repeated, unresolved, or high risk.
• Ensure all sites operate to the highest performing site's standard-no variation tolerated.

Strengthen Technical Leadership, Capability and Team Behaviour

• Raise performance expectations for all technical managers, QA teams, hygiene, and compliance roles.
• Build technical capability through structured training (COPs, root cause analysis, HACCP, customer standards).
• Address under performance quickly with coaching, development, or realignment of roles.
• Shift the culture from reactive firefighting to proactive prevention.

Partner with Operations to Improve Factory Execution

• Work hand in hand with the Head of Operations to deliver consistent factory discipline.
• Strengthen daily factory technical presence and visibility on the floor.
• Ensure GMP, hygiene, allergen control and traceability procedures are adhered to at all times.
• Hold Operations accountable for technical compliance as a shared ownership model.

Lead Technical Support for NPD and Commercial

• Oversee accurate specifications, robust validation, and manufacturability assessments.
• Ensure technical sign off for concept feasibility, trials, and launches.
• Support commercial discussions on quality requirements, risk assessments, and retailer expectations.

Crisis Management & Incident Response

• Lead investigation and root cause analysis for any food safety incident, customer complaint spike, or audit failure.
• Communicate transparently with customers during incidents with factual, science based reporting.
• Put in place permanent corrective and preventive actions (CAPAs) to prevent recurrence.
• Contribute to the development of a culture of Integrity, collaboration do the right thing' approach in all interactions.
• Ensure Food Safety compliance with company policies and regulatory requirements to remain audit-ready at all times.

• Degree qualified in Food Science, Food Technology, Microbiology, Chemistry, Engineering, or a closely related technical discipline.
• Extensive technical leadership experience within a complex, highly regulated FMCG environment, ideally food manufacturing supplying major UK retailers.
• Proven track record of leading food safety, quality, and compliance functions with zero tolerance standards covering BRCGS, retailer COPs, allergens, microbiology, traceability, and GMP.
• Experience designing and embedding governance frameworks, internal audit programmes, and risk based technical systems that deliver repeatable audit success.
• Strong background in leading technical teams through cultural change, capability uplift, high performance expectations, and disciplined execution.
• Proven ability to partner effectively with Operations to drive factory standards, improve manufacturing discipline, and ensure joint ownership of compliance.
• Experience supporting NPD, commercial, and supply chain functions with robust technical assessments, risk evaluations, and retailer technical sign off.
• Demonstrated capability in crisis management, root cause investigations, incident reporting, and implementing sustainable corrective/preventive actions (CAPA).
• Comfortable operating in fast paced, high pressure environments with highvisibility to senior leadership and retailers., * Experience working across multiple sites or international operations
• Exposure to different product categories (e.g. chilled, frozen, ambient, high-risk)
• Experience supporting or leading site start-ups, restructures, or major transformations
• Formal training in Lean, Six Sigma, or CI methodologies
• Proven track record of delivering measurable improvements (e.g. complaint reduction, audit scores, waste reduction)
• Experience implementing digital quality or traceability systems
• Direct experience working with major UK retailers such as Tesco, Sainsbury's, or Marks & Spencer at a senior technical level
• Experience leading or supporting customer visits, audits, and critical issue resolution
• Ability to influence commercial decisions using technical insight
• Coaching and mentoring future technical leaders
• Experience building a strong food safety culture across an organisation
• Evidence of influencing at board or executive level, * Agile, decisive and adaptable - able to operate in a dynamic, high pressure environment while maintaining clarity, control, and excellent judgment.
• Structured, disciplined, and methodical in approach, with strong governance instincts and a commitment to audit ready every day standards.
• Scientifically rigorous with a deep understanding of microbiology, food safety systems, and risk based decision making.
• High personal accountability - sets uncompromising standards for themselves and others; does not tolerate mediocrity or repeated non compliance.
• Strong leadership presence, able to influence cross functional teams, challenge constructively, and hold people to account at all levels.
• Clear, confident, and transparent communicator, skilled at explaining technical issues concisely to internal stakeholders and external partners including retailers.
• Calm under pressure, especially during audits, incidents, or escalations; brings stability, clarity, and evidence based reasoning to decision making.
• Proactive and prevention focused, constantly seeking to strengthen systems, anticipate risks, and eliminate root causes-not firefighting.
• Collaborative, building strong technical operational alignment and promoting joint ownership of standards.
• Resilient, determined, and improvement driven, with the tenacity to lead transformation, raise standards, and embed a new technical culture across the business.

KPIs & Success Measures

• Zero failed audits within 12 months
• Grade A/B BRC results
• Significant reduction in non conformances (major/minor)
• Demonstrable year on year improvement in hygiene, micro, and environmental monitoring trends
• All non conformances closed on time with verified CAPAs
• Internal audit scores improved and stabilised above set targets
• Reduction in repeat findings to near zero
• Reduction in customer complaints (rate per million units)
• Improved GMP audit scores across factories
• Consistent allergen, traceability, and CCP compliance
• Clear uplift in capability, discipline, and accountability across technical teams
• Strong cross functional alignment with Operations, NPD, and Supply Chain
• Recognisable shift toward a proactive, prevention focused technical culture

NO AGENCIES PLEASE

Avondale Foods is a leading food processing company of Fresh and Chilled products supplying leading retail businesses such as Marks & Spencer, Morrison's and Waitrose in the UK.