2nd Line Support Engineer

We're partnering with a major international organisation that's seeking a 2nd Line Support Engineer to join their Infrastructure & Operations function. You'll be supporting End User Computing and desktop technologies across the business, ensuring colleagues have a smooth and reliable digital working environment., * Handling device build and deployment, including maintaining standard images and preparing equipment for users.

• Providing 2nd line support for escalations from the 1st line team and coordinating with external partners when needed.
• Managing change, incident, request, and problem tickets, ensuring timely and accurate resolution.
• Keeping technical documentation, procedures, and configuration records current and well-maintained.
• Installing operating systems and software in line with incoming workload.
• Using ServiceNow as the primary ITSM tool.
• Overseeing local hardware inventory and stock control.
• Working closely with colleagues across the Digital Workplace area to resolve issues efficiently.
• Identifying opportunities to enhance services and implementing improvements once approved.
• Supporting printer environments (Papercut, Ricoh Streamline, Lexmark).
• Providing assistance with meeting room technology, including Smart Hub devices.
• Offering occasional support to other European offices, with rare travel to major hubs.
• Collaborating with third-party suppliers and working alongside the Digital Employee Experience Lead.

If you enjoy tackling technical issues, improving user experience, and working closely with a wide range of teams, this role will suit you well., * 2-3 years' experience in a large-scale corporate IT environment.

• Strong capability in hardware diagnostics and repairs (CompTIA A+ beneficial).
• Hands-on experience with Microsoft Configuration Manager and Microsoft Intune for device management and security.
• Ability to configure and deploy corporate mobile devices using MDM platforms (Intune preferred).
• Understanding of printer management tools such as Papercut, Ricoh Streamline, or Lexmark.
• A collaborative approach and confidence working with internal teams and external vendors.