IT Helpdesk Analyst
Role details
Job location
Tech stack
Requirements
Our client is looking for a driven individual that is willing to learn and grow from within a large company. The right candidate will have a college bachelor's degree in any field but a firm interest and/or background in IT. This role will require excellent soft skills and will be focused on customer service. In this position you will be internal support for over 700 locations across the country. This will consist of password resets, network troubleshooting, printer/network installs, basic end user connectivity and software support. This will be on a team of around 15 - 20 other Level 1 Helpdesk Technicians. Senior managers like to promote from within and this is the first place they look - there is plenty of potential for upward advancement!, * 1+ years of experience within an IT Support role (Network/Hardware)
- Customer-service oriented mindset - Excellent Communication Skills is a must!
- Proficient experience with Microsoft Office 365
- Basic Troubleshooting skills (IE: Password Resets, printer installs & troubleshooting, end user connectivity support, network troubleshooting, etc.)
- Bachelor's Degree
Benefits & conditions
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 20+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row