Network Security Manager with Agile Specialisation

Strong leadership, operational management, customer service, problem-solving, and decision-making skills to effectively manage daily operations and handle escalations.

Strong experience on Agile

Oversee daily operations manage staff performance ensure customer satisfaction and handle issues to maintain smooth and efficient business operations.

Strong understanding of ITIL Incident and Major Incident Management practices.

Basic understanding of security concepts including encryption, firewalls, and threat modeling.

Strong incident command and stakeholder management

Excellent written and verbal communication (updates, timelines, impact)

Analytical thinking and structured troubleshooting approach

Ability to work under pressure and prioritize effectively

Cross-team coordination and conflict resolution

Network protocols: DNS, TCP/IP

Operating Systems: Windows, Linux, z/OS

Tools: ServiceNow, Zoom, Microsoft Office Suite