IT Support Specialist

Our client is a global technology organization specializing in energy distribution systems, cable management solutions, lighting, automation, and industrial technologies. We're searching for a high-energy IT Support Specialist who enjoys solving problems, supporting end users, and ensuring smooth day-to-day IT operations. In this role, you'll serve as a key technical resource for U.S. operations while collaborating closely with a global IT team, gaining valuable international exposure and broad technical experience. What You'll Do

• Deliver fast, friendly, and effective IT support to U.S.-based team members.
• Install, configure, and troubleshoot laptops, desktops, printers, mobile devices, and peripherals. Support and maintain the Microsoft 365 environment, including Office 365, Teams, SharePoint, and OneDrive.
• Provide basic support for firewalls, VPN connectivity, switches/routers, and wireless networks.
• Manage IT inventory, including device tracking, registration, deployment, and retirement.
• Support cybersecurity initiatives and assist with policy implementation.
• Collaborate with global IT and Information Security teams to maintain standardized processes.
• Coordinate with third-party vendors to resolve technical issues and implement solutions.
• Provide basic IT training and guidance to help users work efficiently and securely.

• Bachelor's degree in a related field.
• 2+ years of hands-on IT support or helpdesk experience. Strong knowledge of Windows 10/11 and troubleshooting
• Experience supporting Microsoft 365 and enterprise email environments.
• Foundational networking knowledge, including TCP/IP, DNS, DHCP, and VPNs.
• Experience with hardware installation, setup, and repair.
• Strong English communication skills.
• Positive, proactive mindset with a strong customer-service approach and ownership mentality.

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