Salesforce Manager

American Fidelity Assurance
Oklahoma City, United States of America
6 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate

Job location

Oklahoma City, United States of America

Tech stack

Microsoft Windows
Data Architecture
Data Integrity
Microsoft Office
Microsoft PowerPoint
Salesforce
Apex Code
Information Technology
Marketing Cloud

Job description

  • Demonstrate superior technical expertise in the development, management, and implementation of the Customer Relationship Management (CRM) / Customer Service Management (CSM) technology solution strategy by collaborating with C level positions within the organization to drive and support sales growth and customer retention goals.
  • Accountable for the oversight and decision making authority to drive a successful delivery of CRM/CSM technology-related projects, phases, and/or components of projects which include highly complex business rules and processes that directly impact the strategic business units' goals and objectives.
  • Analyze, architect, develop, configure, design, customize and implement complex business processes including workflows, visual flows, APEX code, and API integration while maintaining the data integrity and security of multiple environments within the CRM/CSM (Salesforce) system.

Requirements

Do you have a valid Certified Salesforce Administrator certification?, Do you have experience in macOS?, Do you have a Bachelor's degree?, * Bachelor's degree from four-year college or university in Marketing, Communications, Business Administration or Computer Science; Bachelor's degree preferred, commensurate experience of at least 7 years of Salesforce administration and/or development acceptable

  • Two or more of the following certifications (at least one required):
  • Salesforce Administrator Certification
  • Salesforce Advanced Administrator Certification
  • Salesforce Platform Builder Certification

  • Strong oral and written communication skills

  • Strong research, analysis and interpretation skills

  • Ability to manage projects involving complex themes, communications related to value-added services and misc. projects

  • Ability to make decisions that impact the companies goals, objectives and growth

  • Experienced in CRM , CSM , and Marketing Cloud methodology

  • Experienced in detail data architecture

  • Ability to develop documents (informational bulletins, e-mail blasts and document updates) and communication materials ( presentations, manuals, PowerPoint documents, internal communications , etc .)

  • Ability to identify and work with third party resources ( such as programmers and vendor account managers) to gather information, build coalitions and help advance AFA objectives

  • Ability to present materials to stakeholders and train Colleagues

  • Experienced in absorbing information quickly and summarizing in an understandable format

  • Experience managing complex projects and working with multiple kinds of technology (webinars, websites, etc.)

  • Ability to prioritize projects and meet deadlines

  • Must be able to maintain objectivity and demonstrate diplomacy and tact in all situations

  • Proficient in PC Windows-based software including Microsoft Office applications

  • Proficient in Apple based software and operating system for both desktop and mobile

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