IT Support Specialist

We are seeking a Full-Time IT Support Specialist for our Piscataway, NJ office. This role is responsible for providing technical support to end-users, ensuring the smooth operation of IT systems, and supporting daily IT operations.

In addition to core IT support responsibilities, this position plays an important role in IT asset management, including coordinating device lifecycle processes and maintaining accurate inventory records to support business operations.

Reporting to: US IT Operations Manager, * Technical Support & Troubleshooting:

• Respond to and resolve IT-related inquiries and issues from users in a timely manner.
• Provide first and second-level technical support for hardware, software, and network-related issues.
• Diagnose and troubleshoot a variety of IT issues, escalating complex problems to the appropriate team.
• Support both onsite and remote employees with IT-related requests.

IT Asset Management:

• Support the day-to-day management of IT assets, including laptops, desktops, and accessories.
• Maintain accurate inventory records and track asset status throughout the lifecycle.
• Assist with device provisioning, deployment, return, and reallocation.
• Support onboarding and offboarding processes by preparing and recovering IT equipment.
• Coordinate the procurement, deployment, reuse, and decommissioning of IT equipment.

Collaboration & Project Support:

• Work closely with the internal team to implement new technologies and system improvements.
• Support IT projects, including system migrations, upgrades, software rollouts, and infrastructure optimization.
• Document IT processes and contribute to knowledge base articles for future reference.

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• ~1 year of experience in IT support or a similar role.
• Proficiency in Windows operating systems, Microsoft Office 365, and common business applications.
• Experience with IT troubleshooting tools and remote support software.
• Strong problem-solving skills, attention to detail, and ability to multitask.
• Excellent communication and customer service skills.
• Knowledge of basic networking concepts, Active Directory, and IT security best practices is a plus.
• Prefer Bilingual (English, Mandarin).

Compensation: The starting base salary is estimated to be $55,000

About GenScript GenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group. Founded in 2002, GenScript has an established global presence across North America, Europe, the Greater China, and Asia Pacific. GenScript's businesses encompass four major categories based on its leading gene synthesis technology, including operation as a Life Science CRO, enzyme and synthetic biology products, biologics development and manufacturing, and cell therapy. GenScript is committed to striving towards its vision of being the most reliable biotech company in the world to make humans and nature healthier through biotechnology., GenScript Biotech Corporation (HK.1548) is an important technology and service provider in the world for life science R&D and manufacture. Built upon its solid DNA synthesis technology, GenScript Biotech comprises four major business units: a life-science services and products business unit, a biologics contract development and manufacturing organization (CDMO) business unit, an industrial synthetic products business unit, and an integrated global cell therapy company. GenScript Biotech was founded in New Jersey, USA in 2002 and listed on the Hong Kong Stock Exchange in 2015. The company's business operations span over 100 countries and regions worldwide with legal entities located in the U.S., China, Japan, Singapore, Netherlands, Ireland, the United Kingdom, Korea, Belgium and Spain. GenScript Biotech provides premium, convenient and reliable services and products for over 200,000 customers. As of June 30, 2024, GenScript Biotech had more than 6,900 employees globally, and 103,600 peer-reviewed journal articles worldwide had cited GenScript Biotech's services and products. In addition, GenScript Biotech owns a number of intellectual property rights, including over 300 patents, over 900 patent applications and great numbers of know-how secrets. Driven by the corporate mission of "make people and nature healthier through biotechnology", GenScript Biotech strives to become the most trustworthy biotech company in the world.