IT SPECIALIST

The IT Specialist will provide strong problem-solving skills in hardware and software, Windows platforms, Active Directory and other relevant technologies. The IT Specialist will assist in implementing, analyzing, maintaining and supporting Knife River point-of-sales systems; configure, set up and maintain workstations and servers, keep all IT and OT equipment patched and adhere to all corporate software/hardware standards and security policies. Travel to company locations for application implementations and support will be required.

Responsibilities include, but are not limited to the following:

• Assist in the administration of file directory structure and security on all Windows servers in conjunction with the Knife River Corporate IT Team

• Ensure computers, routers, switches and Operational Technology equipment (cameras etc.) have up to date anti-virus, security software, operating system patches, remote control tools in conjunction with Knife River Corporate IT Team

• Provide network support for the Local Area Network (LAN) and Wide Area Network (WAN)

• Assist in providing technical knowledge in the planning, installation, and configuration of LAN hardware and software equipment

• Assist in providing ongoing technical support for the identification, analysis, diagnosis, and resolution of LAN/WAN malfunctions in a timely manner. Identifies problems requiring vendor assistance and coordinates vendor technical support

• Assist in installing and supporting cameras, wireless equipment, traffic controls, scale interfaces and other supporting hardware for Point of Sales systems

• Assist in effectively organizing hardware inventories and secure data rooms to help provide efficient support

• Assist with documentation of systems, end user procedures and hardware systems and offices to optimize departmental efficiencies

• Provides end user technical support in a timely and professional manner

• Remain technically competent by constantly expanding technology knowledge base

• Perform routine maintenance on all company computers

• Work on special projects as assigned by the Knife River Corporate IT Team or local management team

• Coordinate testing of patches/upgrades with the Knife River Corporate IT Team

• Contribute knowledge of and provide technical support for the deployment and migration of new network technologies in an active directory, Citrix, AVD and Cloud environments

• Travel to subsidiary company locations for application implementations and support will be required. Act as an extension of the Knife River Corporate IT Team

• Must possess and exhibit the highest level of moral and ethical standards at all times

• Understand and adhere to current KRC policies as it relates to IT security and access to confidential information

• Available to assist with scheduled on-call support and technical emergencies as required

Do you have a valid Driver's License license?, Do you have experience in Productivity software?, Do you have a Trade school?, * Two years of specialized training (i.e., trade or technical school) or an associate degree

• One to two years of related IT experience or an equivalent combination of education and experience

• Knowledge of computer and network hardware and cabling

• Knowledge of computer network protocols such as TCP/IP and working knowledge of DNS

• Ability to meet the physical requirements of considerable standing, walking, crawling, and lifting of personal computers

• Must have a current, valid driver's license and maintain acceptable driving record

• Working knowledge of Microsoft Office products such as Office 365, Excel, Word and Power Point

Preferred Qualification:

• Experience configuring and supporting Windows operating systems

Knowledge, Skills & Abilities:

• Experience in coordinating tasks assigned to 3rd party IT service providers

• Excellent interpersonal and communication skills

• Ability to establish and maintain effective working relationship with internal and external customers

• Understanding of and ability to maintain confidentiality of all company information

Pulled from the full job description

• Health insurance

• 401(k) matching

• Paid time off

• Vision insurance

• Dental insurance

• Flexible spending account

• Life insurance, Full-time employees are eligible for the following benefits:

• Medical, Dental & Vision Insurance

• Health Savings & Flexible Spending Accounts

• 401K with Company Match

• Profit Sharing

• 8 Paid Holidays

• Paid Time Off

• Life Insurance

• Employee Assistance Program

• Safety Incentives