Junior Technical Solutions Specialist

This is an entry level position. As a Junior Technical Solutions Specialist, you will be on the front lines of delivering exceptional technical support and a world-class client experience. You will serve as a trusted advisor and primary point of contact for resolving technical issues related to desktop environments, network infrastructure, and cloud-based platforms. Working in a fast-paced, 24/7 environment, you will troubleshoot problems, provide user support, and ensure the seamless delivery of managed services across a broad range of technologies.

Success in this role requires a strong desire to learn new skills, excellent problem-solving skills, and a passion for customer experience. You will collaborate with cross-functional teams, participate in continuous learning opportunities, and contribute to the improvement of internal processes and systems. Occasional after-hours support and on-call responsibilities are expected.

Key Areas of Responsibility

Client Support & Incident Resolution

• Serve as the primary point of contact for all client-reported technical issues and service requests.
• Provide onsite technical support at client sites when unable to resolve issues remotely.
• Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues across client systems.
• Communicate technical concepts clearly and effectively for both technical and non-technical users.
• Maintain accurate and timely documentation of client interactions, resolutions, and escalation paths.
• Ensure clients remain compliant with Amplify's security, backup, and operational standards.

Collaboration & Escalation

• Escalate complex or high-impact issues to senior team members or other departments, ensuring continuity and resolution.
• Collaborate with peers, managers, and provisioners across Amplify to solve technical challenges and improve support outcomes.
• Coordinate with vendors and third-party providers for client onsite installations, maintenance, or escalated support.
• Provide feedback from clients to Amplify leadership to improve service delivery and strategic planning.
• Participate in new client onboarding and provisioning activities as needed.

Continuous Improvement & Training

• Stay current on evolving technologies and industry trends.
• Contribute to the development of documentation, process improvements, and team knowledge bases.

Do you have experience in Teamwork?, * Basic knowledge of Windows and macOS operating systems, Microsoft 365, and common productivity applications.

• Basic knowledge of networking fundamentals (LAN/WAN, TCP/IP, DNS, DHCP, firewalls, switches, and wireless access points).
• Basic knowledge of cybersecurity best practices, including endpoint protection, phishing prevention, MFA, and security awareness.
• Strong diagnostic and troubleshooting skills across desktop and network platforms.
• Excellent written and verbal communication skills; able to adapt style for technical and non-technical audiences.
• Commitment to high-quality client experience with empathy and professionalism under pressure.
• Ability to manage multiple priorities in a dynamic and fast-paced environment.
• Strong organizational skills and attention to detail.
• Self-motivated with a commitment to ongoing skill development and technical certifications.
• Professional presence and demeanor when interacting with client staff and leadership.

Pulled from the full job description

• Professional development assistance
• Parental leave
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off, * Willingness to work outside of core hours (M-F 7AM-6PM ET), including occasional on-call or after-hours support.
• Some local travel may be required.
• This role is based in our Alexandria, VA office.

Pay: $55,000.00 - $65,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance