IT Help Desk Technician

• Provide technical support to team members in person, by phone, email, and remote tools.
• Troubleshoot hardware, software, printer, phone, network issues.
• Install, configure, and maintain computers, laptops, printers, and mobile devices.
• Support Microsoft 365, email accounts, password resets, and user access requests.
• Set up equipment and accounts for new employees.
• Document support tickets and resolutions in the IT ticketing system.
• Escalate complex technical issues when needed.
• Assist with system updates, equipment replacements, and IT projects.
• Maintain HIPAA compliance and follow cybersecurity best practices., In compliance with House Bill 531 (2025) Florida, this position may require a background screening through the Care Provider Background Screening Clearinghouse.

Applicants are encouraged to review important information regarding the screening process by visiting the official Clearinghouse Education and Awareness website: https://info.flclearinghouse.com

Do you have experience in Windows?, Do you have a High school diploma or GED?, * High school diploma or GED required; Associate's degree in Information Technology, Computer Science, or a related field required.

• Experience as help desk or technical support role preferred.
• Knowledge operating Windows systems, Microsoft 365, and basic networking concepts required.

Qualifications/Skills:

1. Strong troubleshooting and customer service skills

2. Ability to communicate effectively with technical and non-technical users

3. Familiarity with EHR/EMR systems

4. Experience with ticketing systems, remote support tools, active directory

5. Ability to prioritize tasks and manage multiple support requests

6. Understanding of cybersecurity best practices and data confidentiality, * Ability to lift and move equipment up to 40 pounds

• Occasional travel between clinic locations
• Prolonged periods of sitting at a desk and working on a computer