Operations Support Manager-

Key Responsibilities: Winning in this position means proactively managing administrative responsibilities for your assigned communities while collaborating with onsite and regional leaders to drive performance and consistency.

1. Application & Lease Processing

• Lease compliance checks:

1. For any bond communities

2. Lease files for payment of commission and regular file audits

• Entry of approved concessions in Entrata

2. Rent Collection & Delinquency Management

• Oversee an Elise-enabled approach to collections and delinquency
• Oversee strategy to go to fully paperless payments
• Monitor daily delinquency reports and ensure proper follow-up via phone, email, and notices
• Post NSF fees, balance notices, and initiate legal notices as needed
• Manage ledgers for accuracy and escalate accounts per collections protocol
• Complete Financial Move-Outs (FMOs)

3. OSM's will finalize FMO's

• OSM's will direct appropriate files to Jetty and/or Hunter Warfield for claims

4. Manage collections via Hunter Warfield

5. Lease Renewals

• Oversee an Elise-enabled approach to renewals
• Prepare and issue renewal offers
• Monitor expiring leases and track renewal decisions
• Coordinate with Community Managers on renewal campaigns and retention strategies
• Ensure accurate pricing and documentation within Entrata
• Manage the timely execution of renewals
• Proactively send renewals to residents that haven't given an answer 65 days from expiration at the best available offer/lease term.

6. HAP / Section 8 Management (select portfolios)

• Submit move-in and move-out paperwork to appropriate housing authorities
• Process rent adjustments and voucher renewals
• Maintain communication with HAP/Section 8 coordinators to ensure compliance
• Track receivables and reconcile payments with property accounting
• Audit HAP ledgers monthly in accordance with the new HAP audit policy

7. Accounts Payable Live by Advenir Azora's Team Member Non-Negotiables

• Oversee submission of new vendors for credentialing and any necessary communication
• Track vendor payment status and alert the appropriate team member of concerns

8. Resident Notices & Communication

• Draft, review, and issue notices for rent delinquency, renewals
• Ensure all notices are properly documented in Entrata and comply with state law
• Insurance compliance and related communication

9. Reporting & Admin Support

• Generate monthly collections reports
• Assist with audits, compliance reviews, and property transitions
• Maintain resident files and ensure data accuracy in all systems
• Monthly reclasses and accruals
• Complete Accounting Month-End/AR Advance

Do you have experience in Vendor management?, * Strong bookkeeping and accounting skills

• Understanding of AI-enablement for collections, renewals, resident communication
• Clear communicator and strong collaborator
• Entrata proficiency required
• Highly organized and systems-oriented
• Detail-focused with a heart for service
• Adapts to changing priorities and team needs
• Embodies Advenir Azora's core values
• Strong Excel and MS Office capabilities

Preferred Experience

• 2+ years of experience in multifamily operations, accounting, or centralized services
• Strong renewal, collections, reporting experience
• 1+ year Entrata experience required
• Jetty and Hunter Warfield experience preferred
• Experience with HAP/Section 8 programs a plus