IT Technology Services Senior Specialist

SAP America, Inc. seeks an IT Technology Services Senior Specialist at our Newtown Square, PA location to act as primary contact for the customer regarding technology discussions, innovations and recognized as the escalation point for technical issues.

Expectations and Tasks:

Understand the customer business, goals, and challenges in order to suggest solutions & services. Advise customers on technical requirements, constraints, and support in all sorts of technical situations (incl. IT critical situations) throughout their lifecycle within ECS. Identify and position ECS services that deliver value to the customer from ECS portfolio. Evaluate current SAP architecture, identify weaknesses, and act on improvement opportunities. Drive strategic SAP direction through determination of short- and long-term IT investment needs. Facilitate evaluation and selection of software product standards. Stay abreast of industry and market trends while maintaining working relationships with SAP ecosystem vendors. Identify top issues, define service plan, and drive implementation of identified action items across customer landscape. Design optimal SAP configuration to maximize system performance and availability. Manage and provide hands-on Architect level support of current and future SAP related projects, Collaborate, and coordinate closely with both business and internal infrastructure teams to deliver stable, highly available business systems.

Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field of study and four (4) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies Experience:

Experience must include four (4) years involving each of the following:

• Evaluating the current SAP architecture to identify gaps and improvement areas and implement targeted enhancements that align with the customer's IT objectives, while owning key technology decisions;
• Administering and maintaining SAP systems (S/4HANA, ERP, and NetWeaver) and databases (HANA, Oracle, ASE, and SQL Server);
• Guiding customers on all technical aspects, including business continuity, security and compliance, and networking;
• Full Cycle Implementations including sizing, installations, configuration, Go-live, maintenance, and support;
• Designing and implementing solutions across hyperscale cloud platforms, including AWS, Google Cloud Platform, and Microsoft Azure;
• Managing all operational aspects of solutions across cloud environments, including SAP BTP, public and private clouds, and SaaS offerings;
• Conducting ongoing database and server capacity planning exercises and developing processes to project growth and meet future requirements;
• Administering data recovery plans by architecting and implementing backup and disaster recovery solutions;
• Agile methodologies including Scrum, Scaled Agile Framework (SAFe), and blended approaches for programming and shell scripting; and
• Performing or directing revision, repair, or expansion of existing programs to increase operating efficiency or adapt to new requirements.

License/Certification required:

• SAP Certified Technology Associate - System Administration (Oracle DB) with SAP NetWeaver 7.0;
• SAP Certified Technology Associate - SAP HANA 2.0 (SPS04);
• SAP Certified Technology Associate - OSDB Migration for SAP NetWeaver 7.3;
• SAP Certified Technology Specialist - SAP S/4 HANA Conversion and SAP System Upgrade 2019;
• AWS Certified Cloud Practitioner; and
• AWS Certified Solutions Architect- Associate.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program (https://one.int.sap/me@sap/jobs_and_hiring/employee_referral/region/0000/lang/en) , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency : The annual base salary range for this position is $127,160 - $216,128. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $144,500 - $245,600. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits (https://www.sapnorthamericabenefits.com/en/public/welcome) .

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed., SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.