IT Help Desk

Collabera
Oklahoma City, United States of America
13 days ago

Role details

Contract type
Permanent contract
Employment type
Part-time (≤ 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior
Compensation
$ 35K

Job location

Oklahoma City, United States of America

Tech stack

Microsoft Active Directory
Issue Tracking Systems
Virtual Private Networks (VPN)
System Center Configuration Manager
Software Deployment
Network Switches
ServiceNow

Job description

o Experience in desktop/workstation support (AD, password resets, MFA, device troubleshooting) o Familiar with ticketing systems and handling daily volume Day to Day in the role (responsibilities): o Handle approximately 10 inbound support calls per day o Manage and close approximately 10 tickets daily o Provide consistent ticket updates in ServiceNow o Troubleshoot user issues related to systems, access, and connectivity o Perform Active Directory tasks (password resets, user support) o Assist with MFA setup and troubleshooting o Support remote users via teams o Assist with software deployment (SCCM) and endpoint support o Troubleshoot VPN connectivity issues (FortiClient preferred) o Occasionally provide onsite support for: o WAP installations / upgrades o Network switch support o Server refreshes and major issues

Requirements

o 1-2 years of true help desk experience

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