Temporary IT Technician

The Temporary IT Technician provides county customers with excellent customer service experiences, reliable communication, accurate issue assessment and lasting resolutions that support the customers' business processes. The Temporary IT Technician is responsible to proactive end-user focused technical support of workstations, laptops, printers, virtual desktops, and other supported peripheral devices. This position will act as a subject matter expert for end-user computing experiences and provide comprehensive support for component systems and services., You will install, configure, and maintain desktop and laptop hardware, software, systems, and peripherals; participate in large-scale departmental technology refreshes; maintain accurate inventories; and assist with equipment moves, unloading new equipment, and disposing of old equipment to salvage vendors

Customer Service

You will meet customer demands, prioritize workloads, coordinate activities, and ensure that activities comply with industry best practices and Maricopa County standards

Communication

• Works closely with other groups to coordinate plans and activities to facilitate specific business outcomes. Identifies potential service level problems before they occur
• Maintains a high level of communication with customers with respect to scheduling support call follow-up and confirmation of resolution

IT Service Management (ITSM)

You will manage service ticket queues and resolve daily hardware and software support issues; serve as a subject matter expert and top-tier onsite support; research industry trends, technologies, and standards, providing proactive recommendations to supervisors or management

Working Conditions

• Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time
• This position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

Selection Procedure

• Consideration will only be given to candidates who submit online applications
• Candidates will be contacted primarily through email and their Workday online application profile
• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

• Three years of technology-related experience to include performing a combination of installing, loading, configuring microcomputer hardware and software, detecting/resolving computer and printer problems
• High school diploma or GED
• A combination of post-secondary education and/or job-related experience may substitute for the required experience on a year-for-year basis.

We Also Value

• Associate's degree in Computer Science or a related field
• Two years of experience in desktop or helpdesk support in an enterprise PC environment
• PowerShell, Tanium, SCCM, Workspace One or Intune experience
• Experience with user and device management in Microsoft Active Directory
• Endpoint solution management experience
• Mobile Device Management (MDM) experience
• Experience with Windows 11, Microsoft O365, and image creation
• CompTIA A+, or ITIL Foundations

Job Contributions

Configure and Maintain End-User Computer Systems

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance, with hybrid and alternative work schedule options
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1
• Want to learn more about the County's Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ

Are you looking for a career in a dynamic organization that embraces a can-do spirit? Look no further than Maricopa County's Enterprise Technology & Innovation! We are a team that prides ourselves on leveraging technology to create digital transformations. We look for ways to bring about innovative solutions while providing top-notch customer service. Apply today and become part of the team that makes a lasting impact on the future of technology at Maricopa County.