Tech Application Analyst

• We are seeking a hands-on Technical Application Analyst to support COOL Compliance, a highly integrated access management application within a complex enterprise environment.
• This role is responsible for deep technical troubleshooting, root cause analysis, and stabilization of production issues across application workflows, integrations, and data flows.
• The ideal candidate can independently diagnose complex issues, implement configuration or data-level fixes where appropriate, and partner effectively with engineering for resolution of more advanced defects.
• This role will also contribute to improving operational maturity by documenting troubleshooting approaches and sharing practical technical knowledge with the broader support team., Application Support & Troubleshooting
• Serve as a primary resource for technical triage and resolution of production issues
• Independently diagnose complex problems by analyzing application logs, data flows, integrations, and system behavior
• Trace issues across APIs, workflows, identity systems, and dependent platforms to identify root causes
• Implement resolutions where appropriate (e.g., configuration updates, data fixes, query-based corrections) or escalate with clear, engineering-ready problem statements

Integration & Data Flow Analysis

• Analyze and troubleshoot issues across integrated systems and interfaces
• Identify failure points in API calls, provisioning workflows, and data dependencies
• Validate and monitor system interactions to ensure reliable end-to-end processing

Configuration & Continuous Improvement

• Perform application configuration updates and support minor enhancements
• Identify recurring issues and recommend automation or process improvements to prevent reoccurrence
• Support release and change activities to ensure smooth deployment and minimal disruption

Testing & Validation

• Validate fixes and enhancements through targeted testing and UAT coordination
• Ensure changes meet both functional expectations and compliance requirements

Operational Excellence & Knowledge Sharing

• Develop and maintain troubleshooting runbooks, diagnostic guides, and SOPs
• Document common issue patterns and effective resolution approaches
• Share practical troubleshooting techniques to help improve overall team capability

Stakeholder Communication

• Provide clear, concise updates on issue status, root cause, and resolution timelines
• Translate technical findings into business-relevant impacts and risks

• 3+ years in application support, technical analyst, or systems support roles supporting business-critical applications
• Demonstrated experience troubleshooting integrated applications in a production environment

Technical Skills: Strong experience with:

• Log analysis and debugging
• Analyzing system behavior across multiple components
• SQL for data analysis and issue resolution
• Familiarity with:
• APIs and integration troubleshooting
• Basic scripting or automation (e.g., PowerShell, Python) preferred
• Ability to diagnose issues without complete documentation and work through ambiguity
• Access Management & Controls
• Working knowledge of Identity & Access Management (IAM) concepts:
• Authentication / Authorization
• Role-based access (RBAC)
• Provisioning workflows
• Audit and compliance controls
• Problem Solving & Execution

Proven ability to:

• Break down complex issues into clear technical root causes
• Balance multiple priorities in a fast-paced production environment
• Reduce reliance on engineering through independent problem-solving
• Process & Tools
• Experience working within ITSM frameworks (Incident, Problem, Change)
• Familiarity with tools such as ServiceNow, Jira, or similar platforms
• Communication & Collaboration
• Strong communication skills with the ability to:
• Explain technical issues to non-technical stakeholders
• Provide structured, actionable updates
• Ability to partner effectively with engineering, security, and business teams

Why Choose The E Group? We are an award winning firm recognized for having an outstanding reputation with our clients and employees. All contractors are eligible for full group health and dental benefits, 401K with matching, and various insurances. Generous living expenses are given to help those who relocate or have duplicate housing.