IT Support Lead - Sabey Corporation

As the IT Support Lead, you will oversee day-to-day IT support operations while serving as a technical escalation point and mentor for the support team. This role is ideal for someone who enjoys balancing leadership responsibilities with hands-on troubleshooting, operational improvement, and cross-functional collaboration.

You'll help drive initiatives focused on automation, knowledge management, AI-assisted support workflows, and continuous service improvement. The ideal candidate brings strong technical support experience, a collaborative leadership style, and a passion for improving how employees interact with technology.

Your Contribution Will Likely Include Leading, mentoring, and supporting IT Support Technicians while fostering accountability, collaboration, and professional development

• Overseeing ticket intake, prioritization, triage, escalation workflows, and service quality metrics

• Providing advanced onsite and remote technical support for escalated issues

• Managing, deploying, and supporting Windows operating systems and endpoint technologies

• Supporting and troubleshooting cloud-based and on-premise applications

• Installing, configuring, and troubleshooting technologies including A/V systems, multifunction printers, mobile devices, and VoIP phones

• Coordinating vendor and third-party contractor relationships

• Driving the creation and maintenance of policies, procedures, technical documentation, and knowledge base content

• Leading cross-functional IT initiatives and ensuring successful project execution

• Identifying opportunities to improve operational efficiency through scripting, automation, and process optimization

• Supporting the continued development of AI-enabled IT services, including self-service capabilities, intelligent ticket routing, workflow automation, and Sabey's internal AI concierge platform

• Contributing to the modernization of support operations and employee technology experiences across the organization

• 5+ years of experience in IT support, service delivery, or related technical support environments

• A+ certification, ITIL certification, asset management certification, or equivalent professional experience required

• Previous leadership or supervisory experience preferred

• Experience supporting Windows 10 and Windows 11 environments

• Proficiency with Microsoft 365 applications including Word, Excel, PowerPoint, Outlook, and Teams

• Experience with Intune, PowerShell, scripting, automation, and endpoint management technologies

• Experience optimizing workflows within ticketing platforms; Freshservice experience preferred

• Familiarity with Apple Business Manager (ABM) and managing iOS applications through Intune

• Strong written and verbal communication skills with the ability to collaborate effectively across all levels of the organization

• Proven ability to coach, develop, and influence team members

• Strong organizational skills with the ability to prioritize competing projects and operational needs

• A detail-oriented mindset with strong critical thinking and problem-solving capabilities

• Interest in leveraging AI and automation technologies to improve IT support operations and employee experience

• Microsoft certifications such as Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Fundamentals, MCP, or MCSE are a plus

Sabey Data Centers is looking for an IT Support Lead to help shape the future of IT support operations across a growing, innovation-driven organization. This is more than a helpdesk leadership role - it's an opportunity to influence how technology supports employees at scale through automation, AI-enabled workflows, and modern service delivery. You'll lead a team of IT Support Technicians while staying hands-on with escalations, systems support, and operational improvement initiatives. At Sabey, we value people who are humble, hungry, and smart - team members who lead with curiosity, collaboration, accountability, and a commitment to continuous improvement. From advancing internal AI concierge capabilities to improving employee technology experiences, this role offers meaningful impact and long-term growth within a company known for promoting from within. Why Sabey? Industry-leading data center operator with a strong culture and long-term stability Mission-driven organization focused on innovation and sustainability Competitive compensation and exceptional SabeyLife benefits Opportunities for professional growth, leadership development, and internal mobility A collaborative culture where your ideas and contributions matter Tukwila, WA Monday-Friday | 8am-5pm + on-call responsibilities $72,087 - $108,131 Description: What you'll be doing, SabeyLife includes:

• Comprehensive Benefits: Sabey covers 100% of employee-only premiums for base medical and PPO dental plans and contributes up to $2,000 annually to a Health Savings Account (HSA).

• Time to Recharge: Up to 5 weeks of PTO based on tenure, plus 10 paid holidays and the ability to carry over unused PTO.

• Financial Wellness: Competitive, matched 401(k) retirement plan.

• Growth & Development: Access to structured professional and personal development programs, including Thought Patterns for High Performance, Everything DiSC, and Built to Last.

Sabey offers long-term career growth, internal mobility, and a culture where people who are humble, hungry, and smart are supported and promoted from within - something few competitors can match.

The anticipated annual base salary range for this position is $72,087 - $108,131.

Another Source's client, Sabey Data Centers is recruiting an IT Support Lead to join their team in Tukwila, WA. The standard work schedule for this role is Monday-Friday, 8:00 a.m. - 5:00 p.m., with on-call responsibilities as needed. This is an opportunity to step into a highly visible leadership role at the center of Sabey's evolving IT support operations. As Sabey continues investing in modernization, automation, and AI-enabled service delivery, the IT Support Lead will play a critical role in shaping the employee support experience across the organization. From mentoring support technicians to helping advance Sabey's internal AI concierge capabilities, this role combines hands-on technical leadership with the opportunity to influence the future of IT operations in a fast-moving, innovation-focused environment. Who is Sabey Data Centers? Sabey Data Centers is a premier multi-tenant data center provider, setting the standard for operational excellence, efficiency, and sustained uptime. With over 20 years of expertise and three million square feet of mission-critical space, Sabey is the largest privately-owned data center owner and operator in the United States. Their cutting-edge facilities-located in Tukwila, WA (20 minutes outside Seattle); East Wenatchee, WA; Quincy, WA; New York, NY; Ashburn, VA; and Austin, TX, with a new location coming soon in Umatilla, OR-support top-tier financial institutions, technology giants, media powerhouses, and healthcare leaders, delivering unparalleled reliability, security, and scalability. By prioritizing sustainability and innovation, Sabey Data Centers continues to shape the digital infrastructure of the future. SDC is one of the few companies in the industry that both builds and operates its own facilities, giving employees a unique end-to-end view of the data center world. We foster a culture where people who are humble, hungry, and smart are truly valued, supported, and promoted from within. Sabey is deeply committed to being a responsible community partner, returning unused energy to grids and collaborating with local utilities for sustainable impact. While competitors may offer higher salaries, few can match Sabey's positive culture, purpose-driven mission, and long-term career growth opportunities., Sabey is committed to building an enduring, next-generation company that values and invests in the success of its team members. Through SabeyLife, a holistic well-being initiative, Sabey provides the resources, benefits, and support to help employees thrive both professionally and personally. https://sabey.com/about/careers, Sabey Corporation and its subsidiaries, including Sabey Data Centers and Sabey Construction, are equal opportunity employers and drug-free workplaces. Employment is contingent upon successful completion of a background check and pre-employment drug screening.