Desktop Support Engineer

Insight Global
Dallas, United States of America
5 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate

Job location

Dallas, United States of America

Tech stack

Microsoft Windows
Apple Mac Systems
JIRA
Microsoft Online Services
Business Software
Virtual Private Networks (VPN)
Python
Azure
Salesforce
SharePoint
Scripting (Bash/Python/Go/Ruby)
Microsoft InTune
Information Technology
User Administration

Job description

One of Insight Global's healthcare technology clients is looking for a Desktop Support Engineer to support their internal IT organization. This individual will support employees across all departments, ensuring reliable access to devices, applications, and core Microsoft 365 services in a hybrid, Dallas-based environment.

This is a hands-on internal IT role requiring someone who can ramp quickly, work independently, and confidently handle a wide range of end-user support requests., * Providing day-to-day desktop and endpoint support for internal users across the organization

  • Imaging, provisioning, and configuring laptops and devices for new hires and existing employees
  • Managing onboarding and offboarding processes, including device setup and access provisioning
  • Supporting and administering Microsoft 365 services such as Intune, Entra (Azure AD), Exchange, and SharePoint
  • Installing and configuring role-based applications for teams such as HR, Sales, and IT
  • Troubleshooting hardware, software, and connectivity issues across Windows and macOS environments

  • Managing and resolving tickets using Jira

  • Creating and maintaining basic technical documentation and support guides

-Escalating complex issues as needed while owning communication and follow-through

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent hands-on experience)
  • 2+ years of experience in a Desktop Engineer / Endpoint Support role
  • Hands-on experience with Microsoft 365, including Intune, Entra (Azure AD), Exchange, and SharePoint
  • Experience imaging and provisioning machines, including pre-installing role-based applications
  • Experience with onboarding and offboarding users (devices, access, and accounts)
  • Experience managing user access in a CRM or business application (Salesforce preferred)
  • Ability to support Windows and macOS environments

Basic scripting exposure (e.g. Python or similar) - Experience working with Jira or similar ticketing systems

  • Exposure to Salesforce ITSM or Salesforce user administration

-Experience supporting or troubleshooting VPNs

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