Level 2 Technical Support / DSSL2 Technician

ICONMA LLC
Wilson, United States of America
5 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Languages
English
Experience level
Junior

Job location

Wilson, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
Configuration Management Databases
DNS
Network Configuration and Change Management
Enterprise Software Applications
Connectivity Problems
Office365
Firewalls (Computer Science)
ServiceNow

Job description

  • This role works with various on-site IT vendors, internal J&J staff, and client resources in building out the IT capabilities of this new J&J (Jannsen Biotech) facility including end user support, smart hands and feet, VIP services, and other activities. This role requires a candidate with a broad and diverse technical background along with a high level of emotional intelligence, initiative, proactiveness, and balancing multiple competing priorities. Must be a good communicator both written and verbal and has a comfort level speaking with people at all levels within the organization.
  • ON-SITE Support for Project Team, and Manufacturing, Labs, and Logistics (MLL) SDL for IT related Activities.
  • Set Up and assist with Core Depolyments for all IT activities
  • Manage Onsite Equipment inventory and maintain asset inventory in CMDB tracking system
  • Coordinate with third-party vendors for hardware deployments
  • Support for Supply Chain, Manufacturing, Labs, and Logistics IT needs.
  • Level 2 Technical Support - Break/Fix, Imaging, and Vendor Coordination
  • Troubleshoot Windows OS, hardware, and enterprise applications
  • Troubleshoot hardware, software, and network connectivity issues
  • Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.
  • Good understanding of O365 and related support activities.
  • Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall.
  • Build for MLL Workstations
  • Assist with IT connectivity for MLL Specialty Manufacturing Device connectivity.

Requirements

  • Effective written, verbal, and project coordination communication skills are a MUST
  • Must be PRESENT on-site a minimum of 8 working hours per day.
  • Must be FLEXIBLE in scheduling as some after hours or weekend work may be required.
  • Resolve end-user issues in a professional and customer focused manner
  • 2-5 years of experience in L2 IT support
  • Strong troubleshooting skills for hardware, software, and OS issues
  • Experience in an enterprise IT environment
  • Preferred certifications: CompTIA A+, ITIL Foundation
  • Experienced in using ServiceNow.
  • 4.00 Years of Experience

About the company

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