Transformation Lead

The Director, Transformation is a strategic leader responsible for driving end-to-end automation and transformation initiatives across pricing operations. This role serves as the central leader coordinating enterprise efforts to modernize pricing workflows, leveraging AI, automation, and process optimization to improve efficiency, scalability, and accuracy.

This leader partners closely with Business Units, Tech, Finance, Product, and Operations to identify, prioritize, and execute high-impact automation opportunities, ensuring alignment with enterprise VFOs and delivering measurable business outcomes. The role plays a critical part in advancing initiatives such as, process mapping, and operational automation across the organization

What You'll Do:

Enterprise Automation Strategy

• Define and lead the enterprise strategy for automation, aligning initiatives to VFOs and transformation priorities

• Establish a multi-year roadmap for automation across pricing workflows.

• Identify and prioritize high-impact automation initiatives.

• Drive end-to-end delivery of automation efforts-from opportunity identification through implementation and value realization

• Partner with Tech to ensure scalable, secure, and sustainable technology solutions

• Oversee process mapping and redesign efforts to optimize workflows prior to automation.

• Establish governance frameworks for intake, prioritization, tracking, and execution of automation initiatives

• Coordinate with Tech and data teams to assess feasibility, dependencies, and integration requirements

• Track and report on value realization (e.g., time saved, cost reduction, error reduction, throughput gains)

• Identify manual, repetitive processes and implement automation solutions to improve efficiency and accuracy

• Partner with Operations leaders to ensure adoption, training, and continuous improvement

Cross-Functional Leadership & Influence

• Act as the primary liaison across Business Units, Tech, Finance, Product, and Operations for pricing automation initiatives

• Influence senior stakeholders and SLT through data-driven insights and clear articulation of value

• Build alignment across teams to drive adoption of new tools, processes, and ways of working

Performance Management & Continuous Improvement

• Define KPIs and success metrics for automation initiatives (efficiency, quality, cost, cycle time)

• Monitor performance against targets and continuously refine strategy and execution

• Foster a culture of innovation, experimentation, and responsible AI use across teams

• 10+ years of experience in operations, pricing, business transformation, or automation-focused roles

• Proven track record leading enterprise-scale transformation or automation initiatives

• Experience working cross-functionally with IT, Finance, and Business Units in complex organizations

• Core Expertise:

• Deep understanding of process optimization, automation, and AI-driven transformation

• Experience with automation platforms (e.g., conversational AI like Kore.ai, RPA, workflow tools)

• Strong knowledge of pricing operations, intake processes, or similar operational domains

• Ability to build business cases and measure ROI for automation initiatives

• Leadership & Influence:

• Demonstrated ability to lead without direct authority across matrixed teams

• Strong executive communication skills with experience presenting to SLT

• Ability to translate strategy into execution and drive measurable outcomes

• Analytical & Technical Skills:

• Strong analytical mindset with ability to assess processes, identify inefficiencies, and design solutions

• Experience with data analysis, process mapping, and performance measurement

• Familiarity with BI tools (e.g., Power BI) and data-driven decision-making

• Mindset & Ways of Working:

• Strategic thinker with a bias toward action and GSD

• Growth mindset with a passion for innovation and continuous improvement

• Commitment to responsible, ethical AI use and human-centered design

• Ability to thrive in ambiguity and lead through change

Zelis Healthcare, LLC paid time off, 401(k) 744 Office Parkway (Show on map) May 19, 2026

At Zelis, we Get Stuff Done. So, let's get to it!, We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Base Salary Range $127,000.00 - $160,550.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.