Forward Deployed Engineer - Enterprise Software Deployment

• Own the full lifecycle of onboarding: environment setup, access control, configuration, system validation, and production launch.
• Confirm performance benchmarks, platform behavior, and data integrity through hands-on monitoring and testing.
• Debug complex issues across integrations, APIs, logs, infrastructure, and edge-case customer environments.

Engineer Solutions That Drive Adoption

• Build lightweight tools, scripts, and operational shortcuts to streamline deployments and reduce future friction.
• Review technical metrics and system reports to identify anomalies, optimization opportunities, and scaling concerns.
• Participate in customer technical reviews, architecture discussions, and security assessments.

Be the Technical Face of the Company

• Join sales calls, demos, and technical evaluations to validate feasibility and accelerate deal momentum.
• Serve as the trusted advisor for enterprise engineers and executives communicating clearly, confidently, and with authority.
• Build relationships across customer teams to ensure long-term success and seamless handoffs post-launch.

Strengthen Internal Product & Engineering Alignment

• Partner with Engineering on self-hosted deployments, custom connectors, and complex integration paths.
• Provide fast, structured feedback to Product on recurring issues, deployment patterns, and unmet enterprise needs.
• Create documentation, best practices, and scalable implementation playbooks that elevate the entire team's effectiveness., * Massive ownership: You'll shape customer success from the first meeting through production deployment.
• High visibility: Work directly with executive stakeholders internally and externally.
• Challenging problems: Enterprise integrations, high-performance systems, real-time data, and complex workflows.
• Impact: Your work directly determines customer adoption, long-term revenue, and platform success.

If you are a deeply technical engineer who loves partnering with customers, building solutions that matter, and working alongside a high-performing team, this Forward Deployed Engineer role is a career-defining opportunity.

Do you have experience in Technical writing?, * 4+ years in a deeply technical role within a high-growth or top-tier tech environment (software, data, infra, or AI preferred).

• Proficiency in reading, reviewing, and interpreting complex logs, metrics, system outputs, and technical diagnostics.
• Comfort writing lightweight tools, scripts, or automations (Python, JS, Bash, or similar).
• Strong familiarity with modern cloud infrastructure:

• AWS (IAM, EC2, networking, scaling, observability)
• CI/CD pipelines
• Monitoring tools and observability stacks
• API debugging and integration troubleshooting

Customer-Facing Excellence

• Prior experience in Forward Deployed Engineering, Solutions Engineering, Technical Consulting, or similar hybrid roles.
• Ability to balance technical rigor with customer communication translating complexity into clarity.
• Confidence and presence when working directly with enterprise buyers, engineering leaders, and executive stakeholders.

Signals of High Performance

• Experience in environments known for steep learning curves or high execution standards.
• Evidence of fast career progression expanded scope, or outsized individual impact.
• Ability to step into ambiguous situations and bring clarity, order, and solutions quickly.

Who You Are

• A technical builder who thrives in zero-to-one situations and loves creating structure from ambiguity.
• Energized by solving high-stakes problems for real customers not just coding in isolation.
• A collaborator who communicates with empathy, confidence, and precision.
• Someone who takes responsibility instinctively when something breaks, you're the first one leaning in.
• Excited to work onsite in New York, collaborating directly with world-class engineers and customers.

$200,000 - $275,000 a year - Full-time