IT Technology Services Senior Consultant

SAP America, Inc. seeks an IT Technology Services Senior Consultant at our Newtown Square, PA location to design and develop systems, applications, products, services, and data to optimize/automate SAP business processes.

Expectations and Tasks:

Support customers across North America region on behalf of Enterprise Clouds Services (ECS) organization. Present the intricacies of the private cloud offering, technical details, and engagement model to internal and external stakeholders. Guide customers on all technical aspects like Business Continuity, Networks, Server Management topics. Assess customer security and network requirements. Support the TSM, CDM, and TechOps teams for execution of service delivery plan and join the escalation meetings. Providing value-added services in customer engagements, focus topics, and continuous improvement initiatives to improve the ECS service experience for the customer. Engage delivery organizations when the standard operating procedure is not sufficient to provide timely resolution of issues. As part of RDE team, run various initiatives and work on region focus topics to avoid escalation and safeguard top critical customers for the region. Support SM L2 and LLD teams for all the unresolved issues. Provide consultation to standardize the customer landscape as per ECS requirements. Prepare Go to green plan for the RED customer and implement the same.

Bachelor's degree or foreign equivalent in Computer Science, Engineering, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master's degree or foreign equivalent in Computer Science, Engineering, or a related field of study and four (4) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies Experience:

Experience must include four (4) years involving each of the following:

• Monitoring Tools including Nagios;
• SUSE and Red Hat administration;
• AWS, GIT, and Kubernetes; and
• JOB Scheduling utilizing TIDAL.

Experience must include two (2) years involving each of the following:

• Microsoft Azure;
• HP Unix administration; and
• Google Cloud Platform.

License/Certification required:

• Red Hat Certified System Administrator (RHCSA) or Sues Linux Certified; and
• AWS Solutions Architect associate (valid or expired).

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program (https://one.int.sap/me@sap/jobs_and_hiring/employee_referral/region/0000/lang/en) , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency: The annual base salary range for this position is $153,358 - $180,576. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $153,358 - $222,700. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits (https://www.sapnorthamericabenefits.com/en/public/welcome) .

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed., SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.