Director of Information Technology

The IT Director ensures technology systems effectively support hotel operations, guest services, and administrative functions while maintaining compliance with hotel standards, cybersecurity protocols, data privacy regulations, and PCI requirements. This role manages the hotel's IT infrastructure, including networks, servers, telecommunications, Internet connectivity, hardware, software, PMS, POS, and guest service technologies. Essential Functions

• Oversee and maintain the resort's network infrastructure to ensure secure, reliable and high-performing connectivity across all operational and guest service areas.
• Manage and support resort hardware systems, including servers, workstations, printers, and mobile devices.
• Consult daily with management to review current operational conditions, including but not limited to completed and projected work, IT requirements, and other issues significant to the smooth operation of the IT Department.
• Serve as the hotel's subject matter expert for the Oracle Micros POS system, including configuration, troubleshooting, maintenance, upgrades, and operational support.
• Administer and support Oracle Opera Cloud to ensure seamless hotel operations and guest service functionality as well as Microsoft 365 applications, email systems, collaboration tools, and security features.
• Oversee PBX telephone systems, including programming, maintenance, troubleshooting, and vendor coordination.
• Manage and maintain Active Directory environments, including user accounts, permissions, security groups, and access controls.
• Coordinate technology upgrades, preventive maintenance, and system implementations with internal departments and external vendors.
• Respond to critical technology outages and operational emergencies as needed to minimize disruption to hotel operations and guest satisfaction.

Additional Duties and Responsibilities

• Provide basic user-level training on daily applications used, including, but not limited to, MS Word, MS Excel, MS Outlook, MS Windows, Adobe Acrobat, and other basic computer-related skills.
• Prioritize, organize and manage multiple technology projects, service requests, and operational demands to ensure deadlines and business needs are consistently met.
• Communicate effectively both verbally and in writing with colleagues, managers, vendors, and guests regarding technical issues, project updates, system outages, and technology initiatives.
• Prepare and maintain clear technical documentation, reports, procedures, and communications to support operational consistency and departmental efficiency.

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field is highly preferred., * 7-10 years of IT experience in a first-class, medium to large resort is desired.

• Advanced technical knowledge of hotel technology systems, network infrastructure, cybersecurity practices, and hospitality applications.
• Strong leadership, organizational, and problem-solving skills with the ability to manage multiple priorities in a fast-paced hotel environment.

Mental Capacity & Organizational Skill Requirements

• Ability to pay attention to detail, work in a fast-paced environment, handle multiple tasks, and have a high level of patience.
• Knowledge of all hotel policies and procedures such as, but not limited to, room reservations, food and beverage reservations, room assignment process, baggage handling, housekeeping methods, credit card policies, and security practices.

Communication Requirements

• Ability to communicate in English, both verbally and in writing., * Ability to push, pull, or otherwise transport objects or materials weighing up to 200 lbs. using a hand truck, cart, or other wheeled assistance.
• Ability to perform tasks consistently while bending, stooping, twisting, kneeling, or standing while supporting, grasping, lifting, or carrying items weighing up to 50 lbs.

Environmental Exposure

• Indoors: Frequently
• Outdoors: Occasionally

Other Requirements

• Must maintain a neat, clean, and well-groomed appearance as outlined in the employee handbook.
• Must be able to work varying shifts and maintain attendance in accordance with the hotel's attendance policy.
• Ability to comply with hotel rules and regulations, including policies.

Physical Requirements (Based on an 8-hour work day)

• Stand/Walk: 7 hours a day
• Sit: 1 hour a day
• Drive: 0 hours a day