Technical Implementation Customer Success Director

Be an Early Applicant Remote Hiring Remotely in USA 5-8 Annually Senior level Remote Hiring Remotely in USA 5-8 Annually Senior level The Customer Success Director will manage customer onboarding, CRM integration, and ROI measurement while engaging with customer leadership to enhance service solutions. The summary above was generated by AI Technical Implementation Customer Success Director Note: Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of employment visas at this time. Neuron7.ai is a fast-growing SaaS company with category-defining AI solutions for customer service, backed by top VCs and a stellar list of angel advisors/investors with incredibly quick traction in the marketplace. Neuron7's AI-powered Resolution Intelligence helps enterprises make accurate service decisions, at scale, by analyzing structured and unstructured data to diagnose and resolve issues in seconds. Neuron7 helps service leaders deliver on crucial metrics like first call resolution, turn-around-time, and margins in complex service environments such as high-tech devices, manufacturing, medical devices, and more. https://www.neuron7.ai We are looking for talented and driven individuals to join the high-impact customer success team at Neuron7.ai. As a Customer Success Director , you are the first point of contact for our customers to learn about, implement, and then benefit from our AI powered Resolution Intelligence products. The role involves closely working with customers' service leadership teams, internal engineering teams, infrastructure teams, sales teams, and collaboration with the rest of customer success team. This role needs you to switch hats based on the need of the hour: Learn / understand / explain the functioning of AI / NLP technologies while working with customers Help customers realize RoI from their CRM technologies integration with Neuron7 Wear sales hat in contract renewals and upsell/cross-sell cycles Be an advocate of translating customer's needs to the N7 engineering team Responsibilities: You are the first point of contact for our global customer base You will lead: The customer on-boarding process with optimized solution Integration of their CRM systems with Neuron7 products Data integration steps with engineering teams Collaboration with customer PM for change management activities Development of training content Definition of RoI metrics and other KPIs related to usage, user adoption, and accuracy. Find solutions for customer service challenges with/without using AI / NLP technologies and provide ideas / enhancemens to Neuron7 core product team Develop longterm relationships with customer leadership, key stakeholders to ensure contracts are renewed and able to upsell / cross-sell of Neuron7 products in collaboration with sales teams Learn the new AI / NLP products / features as they are released and showcase demos to customers Develop templates / models and train new customer success team members as needed, At Neuron7.ai, we prioritize integrity, innovation, and a customer-centric approach. Our mission is to enhance service decision-making through advanced AI technology, and we are dedicated to delivering excellence in all aspects of our work. Our Commitment to Diversity and Inclusion: Neuron7.ai is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law. If you're excited about creating exceptional user interfaces and want to be part of a forward-thinking team, we'd love to hear from you!, As a Senior Front-end Developer, you'll lead the development of websites, ensuring design quality and technical excellence while collaborating with designers and stakeholders to create user-friendly experiences. Top Skills: AIBemCraft CmsFigmaFramer MotionGsapLottieNextPHPReactRiveTailwindcssThree.JsVueWebgl, CrowdStrike, The Applied AI Developer will design and develop AI applications, build infrastructure for agentic AI systems, integrate APIs, and collaborate with stakeholders on AI solutions. Top Skills: AirflowAWSCi/CdLlm ApisPythonSnowflake

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

Proven CSM experience with SaaS product companies, preferably in AI space. 5 to 8 years' experience in handling mid to large enterprise level integrated programs, collaboration with multiple teamsetc Data-driven to track metrics, build credibility with internal and customers leadership teams. Experience managing / tracking deadlines with highly energetic globally distributed teams. College degree in Technology / Business Management Experience with end-to-end CRM implementations using SFDC, ServiceNow, MS Dynamics, Oracle CX etc. is nice to have

An Hour Ago Remote or Hybrid 60K-95K Annually Mid level 60K-95K Annually Mid level Cloud * Computer Vision * Information Technology * Sales * Security * Cybersecurity Manage customer renewals and upsell opportunities, collaborate with sales and finance teams, ensure accurate quoting and customer support, mitigate churn risks. Top Skills: ClariExcelSalesforce CpqSalesforce CrowdStrike